Survey Finds IT Departments Still Struggle with Application Performance Issues Despite Availability of Effective Management Tools

November 2, 2009

NEW YORK, Nov. 2 /PRNewswire/ — OpTier®, the leader in Business Transaction Management (BTM), today announced results of a survey that indicates that most organizations are experiencing significant IT issues including trouble resolving performance problems due to a lack of visibility into IT transactions, challenges collaborating between departments and poor alignment between business and IT priorities. The survey of more than 300 IT managers was commissioned by OpTier and conducted by TechWeb Research.

It found that 40 percent of organizations have experienced serious IT problems over the past year. While BTM has been proven as an effective technique for understanding complex architectures, 67 percent of respondents fail to track business transactions flowing through their systems. At the same time, 88 percent believe the number of transactions flowing through their IT infrastructure is increasing.

The recent survey also uncovered critical issues within organizations leading to difficulties in managing and mitigating performance problems. Nearly half of respondents indicate that application integration provides the greatest impact on the complexity of their infrastructure, beating out virtualization (16 percent), SOA (6 percent) and cloud computing (4 percent) combined.

Furthermore, the survey found that 72 percent of IT managers find service outages to be extremely or very painful, equating them to a migraine or toothache. More than 60 percent of IT managers surveyed also feel that the complexity of managing IT is extremely or very difficult, or equivalent to grandmaster chess or the New York Times crossword puzzle.

“The results of our survey echo the pain points we’re hearing from our customers and prospects. As their IT architectures become more complex, they are most concerned about aligning IT with business goals and making more efficient use of their IT resources,” said Motti Tal, EVP of marketing, product and business development at OpTier. “However, they can’t measure what they don’t know. Until businesses adopt an end-to-end transactional view to managing their IT environment, there is little chance that they will be able to improve performance and avoid costly outages.”

As IT architecture becomes more complex, the IT staff has multiple concerns. Making more efficient use of existing IT resources ranked as the most significant concern, followed by aligning IT with business goals. Impacting these concerns are the challenges facing IT when resolving performance problems. Ranked highest was the challenge of collaborating with other departments, followed by the lack of visibility into IT transactions.

“Performance issues are expensive. Our survey indicates that the total cost of an outage can soar into the millions of dollars, and they happen at an alarmingly frequent rate — a quarter of respondents experience service performance issues monthly,” said Tal. “As networks continue to grow more complex, assuring availability and performance of transactions will become harder to achieve. IT staff must look to solutions like BTM software in order to address and mitigate performance issues.”

About OpTier

OpTier® develops software for companies whose business depends on transactions. OpTier’s Business Transaction Management solution (OpTier BTM(TM)) provides the highest level of application performance and availability by helping IT assure the quick and successful execution of all business transactions.

OpTier BTM is the only solution that delivers real-time, end-to-end visibility and management of all business transactions across all tiers — combining data center transaction visibility with end-user experience monitoring. This unique ability allows IT applications and operations teams to avoid outages and to isolate and resolve performance issues faster than ever before, using far fewer resources. The OpTier solution reduces operational cost and risk by simplifying IT management and by enabling organizations to manage IT from the business perspective. For more information, visit www.optier.com.

“Active Context Tracking”, OpTier, OpTier BTM, OpTier CoreFirst, OpTier Experience Manager and the tagline “Putting first things first” are trademarks of OpTier Ltd.

    Lindsay Diamond                     Avi Dines or Jennifer Barlow
    OpTier                              Schwartz Communications, Inc.
    212-679-2700                        781-684-0770
    lindsay.diamond@optier.com          OpTier@schwartz-pr.com


Source: newswire

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