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Communication Solution Provided by Unified360 Enhances Customers' Experience for Rasa Floors & Carpet Cleaning by Integrating Cisco VoIP With Core Business Systems

Posted on: Tuesday, 3 November 2009, 10:44 CST

DALLAS, Nov. 3 /PRNewswire/ -- Unified360, a unified communications solutions provider enhances customer experience for one of Texas' fastest growing floor and carpet cleaning companies, Rasa Floors & Carpet Cleaning. They pride themselves on taking a family style approach to serving their employees and customers. With their seven offices throughout Texas, Rasa Floors leverages technology and their communication systems to assist their customers as efficiently as possible.

"In 2009, the leadership team at Rasa Floors found Unified360 while seeking a solution that would allow them to better streamline communication with their customers. They had envisioned a way of integrating their telephony infrastructure and systems with the core database and CRM," stated Jim Barker, CEO of Unified360. "Their organization had grown over the previous fifteen years but needed some integration of their business systems in order to streamline their processes to better serve their customers."

The partnership between Unified360 and Rasa Floors gained momentum in mid-2009 when Unified360 helped upgrade their voice and data network to use more intelligent MPLS and SIP transport methods. Rasa had experienced many challenges with communication between their seven locations due to bandwidth and/or lack thereof. Upon getting this new, more intelligent network in place, Unified360 rolled out Cisco voice and data infrastructure including phones, soft phones, unified messaging, reporting, and recording for Rasa's leadership to better manage their customers' experience when calling every office.

"The team at Unified360 did a fabulous job of managing this major technology rollout for our business," stated Michael Rasa, CEO of Rasa Floors & Carpet Cleaning. "This project was so important that we went to the extreme of checking multiple Unified360 references, going onsite to visit their reference sources, and visiting their offices on multiple occasions. I am pleased to say that they did not let us down. As with any project of this size, there were challenges, but the team at Unified360 really stepped up. We are pleased with our decision."

About Unified360:

Unified360 is a unified communications solutions provider based in Dallas, Texas. As a Premier business partner with Cisco Systems with a host of strategic solutions including a wide range of communication and managed services, Unified360 is a leading provider to SMB and large enterprise organizations for next generation communication solutions. Unified360 focuses helping companies realize a return on their technology investments and assist in driving down communication costs while delivering revenue enhancements to help them run more efficiently.

About Rasa Floors & Carpet Cleaning:

Rasa Floors & Carpet Cleaning is a statewide flooring company based in Carrollton, Texas with "seven" service centers serving 76 Texas counties and two Louisiana Parishes. Rasa's extensive product line is designed to suit any decor or budget. Rasa specializes in serving the multifamily industry. Apartment Maintenance, Leasing Professionals, Assistant Managers, along with the Professional "on site Manager" are our key customers. Respectively, apartment Supervisors, Regional Managers, District Managers, Presidents and Owners are also key to our client relationships.

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SOURCE Unified360

Source: PR Newswire

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