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Virtela Named Stevie Award Finalist for Outstanding Customer Service

January 25, 2010

DENVER, Jan. 25 /PRNewswire/ — Virtela, the world’s largest independent managed network services company, announced today that it has been named a finalist for “Customer Service Department of the Year” in the fourth annual Stevie Awards for Sales and Customer Service. Virtela was selected in the IT and Telecommunications category for its continued success in proactively solving enterprise customer needs on a worldwide basis. More than 500 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition.

“Customers deserve a network support partner that’s truly an extension of their internal IT team and acts with the same sense of urgency in preventing and responding to issues,” said Vab Goel, Virtela CEO and partner at Norwest Venture Partners. “Virtela is honored to be recognized for our passion about support. By heavily investing in new technologies and tools, and combining them with employees who go the extra mile for every customer, Virtela has set a new standard of support.”

Virtela’s global Network Operations Centers (NOCs) and Security Operations Centers (SOCs) are staffed with seasoned engineers who proactively monitor customer networks around the world and provide personalized service around the clock for Virtela’s award-winning services in 190 countries. These operations centers provide first-call access to expert engineers, proactively open trouble tickets before customers are aware of issues, and consistently outperform industry-leading service guarantees. Customers can also leverage the VirtelaView online portal for customized end-to-end visibility and control of their Virtela-managed solutions.

Combined with this proactive approach to support, Virtela offers an extensive suite of managed services – including MPLS and IP network, security, remote access, device monitoring and management, and application acceleration – leveraging a unique infrastructure that aggregates and integrates the best local, regional and global networks to offer unparalleled geographic reach. By adding a unique overlay of intelligence that performs optimal routing and automatic failover for customer network traffic, Virtela’s multi-carrier Global Service Fabric(SM) gives enterprises an inherently higher performing, more resilient and cost effective alternative than traditional carrier networks. Virtela is the single point of contact for expert design, implementation and 24×7 proactive monitoring and management worldwide.

Stevie Award winners will be announced during a gala at the Eden Roc Renaissance Hotel in Miami Beach, Fla. on February 22, 2010.

About Virtela

Virtela, the world’s largest independent managed services company, offers award-winning managed services including MPLS and IP-based Virtual Private Networks (VPNs), Security, Remote Access, and WAN/LAN Device Monitoring and Management, to some of the most competitive multinational companies in the world. Offering services in 190 countries, Virtela integrates and manages best-of-breed service providers through partnerships with 500+ carriers, to address the unique needs of its customers.

Virtela is headquartered in Denver, Colorado, with redundant Network Operations Centers in Mumbai, India and Manila, Philippines. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.

SOURCE Virtela Communications Inc.


Source: newswire



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