Panda Express Deploys Medallia Customer Feedback Management System in Close to 1,300 Locations

March 31, 2010

MENLO PARK, Calif., March 31 /PRNewswire/ — Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced Panda Express, the Nation’s leader in Asian dining experiences, has begun deploying the Medallia Customer Feedback Management system in close to 1,300 Panda Express restaurant locations in the U.S.

Panda Express is implementing the Medallia system in order to increase employee engagement with customers, improve overall customer service levels and increase same store sales by achieving higher levels of customer loyalty. Leveraging Medallia’s end-to-end platform solution for monitoring customer feedback at any and every touch point, Panda can now monitor store performance and customize reports using interactive analytics tools. Store managers will receive actionable data to help focus on areas of opportunity based on guest responses.

“Access to actionable, up-to-the minute guest feedback is critical to Panda Express, where focus on guest service is priority,” said Nader Garschi, Panda Express’ Executive Director of Concept Innovations. “We needed a technology solution that would deliver timely guest feedback, in an easily accessible manner, enabling employees from management to a store’s front line to understand top areas for improvement and then act on that information. Medallia enables us to achieve these goals.”

Medallia VP of Retail Client Services, Nelson Pascua, stated, “Panda Express’ continuous commitment to its guest experience makes having a top-notch customer feedback program vital. We are happy to partner with Panda Express as it leverages Medallia’s best-in-class technology and domain expertise to achieve its goals.”

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners and employees. Customers include global financial services, retail, high-tech, business-to-business and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.

About Panda Express

Founded in 1983 as part of the privately-held Panda Restaurant Group, Inc. (PRG), Panda Express is the Nation’s leader in Asian dining experiences. With close to 1,300 locations in 38 states and Puerto Rico, Panda Express is best known for its wide variety of original recipes including its famous Orange Chicken, Beijing Beef and SweetFire Chicken Breast. PRG, the successful family of restaurants, includes Panda Express, Panda Inn and Hibachi-San.

Financial Results: Panda Restaurant Group had annual revenues of more than $1 billion in 2008. For more information, visit: http://www.pandarg.com.

    Media Contact:
    Jasmine Teer
    Page One PR for Medallia
    +1 (415) 321-2348

    Thien Ho
    Panda Restaurant Group, Inc.
    +1 (626) 372-8478

SOURCE Medallia

Source: newswire

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