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MBG Unveils Industry's First Electronic Telecommunications Provisioning System for Integrated, Real-Time Telecom Expense Management

Posted on: Monday, 25 July 2005, 09:00 CDT

Unified Multi-Vendor Provisioning Interface Seamlessly Updates Inventory to Achieve Totally Automated Telecom Asset Management

MBG, a leading telecom expense management solutions provider, today announced the availability of a new provisioning module for its industry leading telecom expense management solutions. With this new electronic provisioning capability, companies can for the first time order telecom equipment and services from multiple vendors through a unified interface that seamlessly completes the full cycle of telecom expense management processes.

Successfully implemented and refined over the past 12 months, MBG is already providing a solution through the AT&T eBonding gateway for a large multinational financial services organization. The end result has been that it has dramatically reduced the time for order placement. In one instance, the MBG Provisioning solution reduced the circuit ordering time from 30 to seven days, a 75% improvement, while reducing the risk of human error to near zero.

The MBG Provisioning Solution uses the Ultimus BPM suite to streamline work flows in the ordering process. Through this capability companies can get more accurate and timely information on the status of a service request. As an example, telecom departments can send proposals to business units that notify them of cost savings through circuit upgrades. Once the business unit has accepted a proposal, the order can automatically be placed through the MBG Provisioning application. Users can then track the status of the order in real-time and manage the asset through its complete lifecycle.

"Provisioning is a critical first step in achieving an integrated telecom expense management solution that automates the entire telecom lifecycle process," says Richard Simons, chief operating officer of MBG. "Through these enhancements we have improved the ordering process by providing a unified interface to process all telecom requests and the ability to track the status of orders without having to sift through a myriad of e-mails or a paper trail. With this solution all of the information is in a single location, saving clients enormous amounts of time and resources in telecom procurement," adds Simons.

The MBG Provisioning solution is integrated with the company's inventory, so updates are automatically made to reflect all changes to the account. This improves the ability to maintain accurate inventories, validate invoices quickly, and accurately verify that companies are not paying for services that have either been disconnected or ordered but not yet installed.

MBG has designed the provisioning application so it can electronically operate with any carriers' ordering system through an XML gateway. As carriers offer XML gateways for electronic provisioning, MBG is committed to providing an electronic interface to those carriers.

About MBG

MBG (www.mbg-inc.com) is a leading Application Service Provider (ASP) that develops Web-based telecom expense management (TEM) solutions for Fortune 1000 companies. Founded in 1990, MBG's solutions are focused on giving large organizations the ability to manage, monitor, and order all of their telecommunications and IT services through a secure, centralized hub. MBG's core solutions include: provisioning, inventory, invoice presentation and processing, call accounting, and corporate chargeback, which combine to provide a complete end-to-end TEM solution for our clients. Headquartered in New York, MBG serves some of the largest multi-national corporations, processing more than 500 million transactions per year and $2 billion worth of telecommunications and IT charges.

Source: Business Wire

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