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Companies Increasingly Turn to Netspoke Conferencing to Conduct Dependable, Feature-Rich, Affordable Webinars

Posted on: Monday, 25 July 2005, 09:00 CDT

WOBURN, Mass., July 25 /PRNewswire/ -- Fueled by the need to manage costs while growing sales in increasingly competitive markets, companies are steadily turning to Netspoke for webinar and operator-assisted calling needs. Companies such as GetWellNetwork Inc. and Examination Management Services, Inc. (EMSI) are two recent examples of customers using Netspoke Conferencing for interactive webinars, giving prospects a firsthand look at their service or application and existing clients updates on new features. They are also using Netspoke Ambassador to ensure quality for important, professional, trouble-free, operator-assisted calls.

With continually constricting budgets, companies are looking for new ways to cut costs while growing their customer base, communicating effectively with customers and increasing revenues. Netspoke webinars provide an affordable, dynamic forum that lets prospects experience a company's application or service as a user would, giving them information they need to make an informed decision. Netspoke Ambassador gives companies the confidence of having a trained operator manage important sales calls, investor relations and other calls from scheduling to post-call reports and follow-up to ensure prospects enjoy smooth product/service demonstrations. Companies can customize how audio and web conference attendees register for webinars and calls to obtain vital information that can help sales teams better identify strong leads.

These are some of the reasons why GetWellNetwork chose Netspoke. The company provides interactive patient care solutions to hospitals and healthcare systems. Its software platform converts passive patient-room TVs into fully interactive information resources that let patients log onto the Internet, check e-mail, find out more information about their condition and treatment, and assess their pain/comfort level so the system keeps a log of recovery and alerts staff if necessary. The company uses Netspoke to share demonstrations of its system with hospital and healthcare system prospects through a bi-weekly seminar series, and product upgrades with clients around the country. The company also conducts quarterly webinars to let clients experience new features and product updates. In both scenarios, the post- conference reports provide information about who attended, what they said and key indicators that will help guide the company's follow-up after the demonstrations.

"We're a young company moving at a very fast pace. It's very important for the sales team to spend more of its time cultivating new leads than traveling," said John Plunkett, director of marketing at GetWellNetworks. "Netspoke's approach has proven to be very effective. Prospects and clients are getting the information they need, when they need it. And it's easy for them. They aren't forced to download anything in order to join a webinar. We're saving money on travel costs by using effective webinars that don't force attendees to download anything. All they have to do is log on and dial in to become part of an interactive demonstration. The operator assistance assures these calls run smoothly."

With 230 offices spread across the country, EMSI uses Netspoke for both internal webinars as well as shared product demonstrations with clients and prospects. EMSI provides medical information, risk management and investigation services to help companies in the insurance, legal, clinical and business communities better handle and process vital data. It uses Netspoke webinars to connect 2,300 employees and contractors in offices across the country to its headquarters when the CEO wants to discuss the company, its services, its progress and future goals. It also uses web conferencing as an effective sales tool and as an interactive forum to let engineers collaborate with customers on how to customize a service for a client's specific needs. Recurring webinars keep clients posted on new service offerings and features.

"Effective communication is critical to our CEO, and our first webinar was a big success because it was the first time many of our employees had a chance to interact with the executive team," said Jane Severson Kelly, EMSI's vice president of marketing and communications. "Netspoke gives us an affordable, effective means of establishing real-time dialogue with customers and prospects to grow sales and customize solutions. And the service is backed by outstanding, hands-on customer service, which is crucial to smooth web and audio conferencing."

Other companies benefiting from Netspoke's real-time webinar capabilities include Starwood Hotels, the American Dietetic Association and Chromalox. "Companies shouldn't have to endure complex systems that aren't flexible enough to allow them to connect with their colleagues, partners, and customers with individualized messages," said Scott D'Entremont, Netspoke's president and CEO. "Webinars are rapidly becoming the method of choice for reaching out to varied audiences in an efficient, affordable, targeted way. That Netspoke's customer base continues to grow across multiple industries and is used for increasingly varied applications testifies to its versatility, reliability and cost-effectiveness."

About Netspoke

Netspoke delivers fully integrated web and audio conferencing through its Conferencing Hub(R). The company combines reliable, full-featured, and flexible technology with all-encompassing customer care to provide an enhanced user experience with every customer interaction. Mid-market companies rely on Netspoke Conferencing to help them operate as efficiently as larger companies with greater resources. Based in Woburn, Mass., the company has more than 3,000 customers and has been ranked by Inc. Magazine, Deloitte & Touche LLP and Boston Business Journal as one of the fastest growing companies in New England and North America. For more information, visit the web site at http://www.netspoke.com/ or call 877-611-2255.

Contacts: Nancy-Rose Netchi Darby Johnson Netspoke Beaupre & Co. Public Relations, Inc. 412-605-1509 603-559-5809 nnetchi@netspoke.com djohnson@beaupre.com

Netspoke

CONTACT: Nancy-Rose Netchi of Netspoke, +1-412-605-1509,nnetchi@netspoke.com; or Darby Johnson of Beaupre & Co. Public Relations,Inc., +1-603-559-5809, djohnson@beaupre.com

Web site: http://www.netspoke.com/

Source: PRNewswire

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