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OpTier First to Combine User Experience Monitoring and Business Transaction Management in New Product Bundle

April 28, 2010

NEW YORK, April 28 /PRNewswire/ — OpTier®, the leader in Business Transaction Management(TM) (BTM) for the enterprise, today announced a new product bundle for organizations that require end-user experience monitoring but also want the added visibility that can only be found in BTM. The OpTier Experience Manager Plus BTM Starter Edition provides a low cost, seamless solution that enables proactive monitoring, faster problem resolution and outage avoidance. Building on the company’s current strategy of helping businesses to proactively identify and address problematic transactions, the bundle makes OpTier the only vendor offering an end-user experience monitoring product integrated with BTM.

OpTier Experience Manager Plus BTM Starter Edition helps organizations make the critical link between end-user experience monitoring and BTM for effective service performance management. Traditional end-user monitoring solutions do not provide true visibility into transactions as they traverse through the data center and other back-end tiers; they can only advise that there is a problem somewhere within the IT infrastructure that requires further analysis. OpTier Experience Manager Plus BTM Starter Edition provides the first steps that enable companies to proactively find and address problems before application service performance issues arise and the end-user experience is negatively impacted. It also provides transaction visibility in SOA, virtualization and cloud computing environments that can make it more challenging for IT to monitor end-user experience.

“IT decision makers need more sophisticated end-to-end application performance visibility and analysis to keep up with increasingly dynamic IT environments,” said Mary Johnston Turner, research director for Enterprise Systems Management Software at IDC. “OpTier’s efforts to link end-to-end transaction monitoring with end-user experience analysis directly target this emerging set of IT management requirements.”

Unlike other end-user experience monitoring and transaction management solutions which can take weeks to deploy, the OpTier bundle can be installed in a matter of hours and deliver ROI in days. In addition to the 24X7 agentless monitoring, alerts and analysis provided by OpTier Experience Manager, the BTM Starter Edition is the only solution to provide:

  • Identification of load balancing and authentication issues that are frequently the source of performance problems
  • Automatic discovery of all end-user transactions and their paths into through load balancers and web servers
  • Real-time topology map from the end user through the web server
  • Full transactional information to optimize change management and capacity planning
  • Identification of many problems even before they affect end-user SLAs
  • No sampling and correlation – 100% of the information

“The Experience Manager Plus bundle builds on our strategy to provide customers with the option of using a single service management solution,” said Russell Rothstein, vice president of product marketing at OpTier. “We received a very positive response from customers to our Experience Manager product since we announced it late last year. We feel this offering allows more organizations to see beyond just the end-user view, allowing them to better manage the overall experience.”

Pricing and Availability

OpTier Experience Manager Plus BTM Starter Edition is available for purchase immediately. Pricing begins at $89,000 including licenses and service.

About OpTier

Of the billions of business transactions conducted every second, more are assured by OpTier than by any other IT management software company.

OpTier’s Business Transaction Management solution (OpTier BTM(TM)) enables business application owners to take control over service performance and availability. OpTier BTM assures the quick and successful execution of all business transactions, by managing every step of every transaction. It delivers unparalleled visibility of all business transactions in order to eliminate outages, effectively manage change and improve end-user experience. OpTier, with a fast-growing list of Global 2000 customers, pioneered the concept that transactions are where IT and business meet.

For more information visit www.optier.com.

OpTier, CoreFirst and “Putting First Things First” are trademarks of OpTier.


    Contacts:
    Lindsay Diamond                           Jennifer Barlow or Dana Carr
    OpTier                                    Schwartz Communications, Inc.
    212-679-2700                              781-684-0770
    lindsay.diamond@optier.com                OpTier@schwartz-pr.com

SOURCE OpTier


Source: newswire



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