C3/CustomerContactChannels Welcomes Karen DiMezzo as Vice President of Customer Strategy
PLANTATION, Fla., Sept. 13 /PRNewswire/ — C3/CustomerContactChannels announced today that Karen DiMezzo has joined their management team as Vice President of Customer Strategy. C3/CustomerContactChannels is a global provider of BPO services.
Ms. DiMezzo brings nearly two decades of customer management experience to the veteran C3 team. Prior to joining C3, she served as Vice President of Implementation for another BPO provider where she successfully led numerous client implementations for Fortune 100 brands as well as various initiatives to drive continuous improvement programs that ultimately enhanced the customer experience. Prior to serving in this role, Ms. DiMezzo led call center services and sales for Victoria’s Secret Catalogue’s contact centers.
In her new role at C3, Ms. DiMezzo is responsible for client services, business analytics, client integration with social networking channels, and the further enhancement of C3′s client centric culture. She will report directly to Kerry Carstairs, the Company’s Senior Vice President of Client Services and Operations. Ms. Carstairs oversees all client relationships, implementation projects, and contact center operations for C3 globally. She carries extensive industry knowledge from her experience in senior roles at large BPO providers in addition to leading contact center operations for US Airways and British Airways.
“We strongly believe that the team we have compiled here at C3 is unmatched in the industry with regard to experience, deep industry knowledge, and ability to deliver extraordinary value to our clients,” said Richard Ferry, President and COO for C3/CustomerContactChannels. “I am excited to welcome Karen to C3 and am confident that her skills will complement those of Kerry and the rest of her team.”
Kerry Carstairs added, “Karen is best known for consistently exceeding client performance metrics, primarily due to her ability to quickly align with client goals and objectives. She is seasoned, disciplined, and focused and will deliver tremendous value to our existing and future client engagements.”
Ms. DiMezzo holds a BBA in Marketing from Ohio University.
C3/CustomerContactChannels manages customer contacts, even when customers are not contacting companies directly. From traditional phone and email, to emerging channels such as social media and blogs, C3 is there to positively engage and promote our clients’ brand with every contact we make with their customers. The carefully selected C3 team brings decades of experience to practice with the discipline and industry knowledge required to think beyond the basic operations of the business and deliver tangible value for clients. Backed by the support of Presidential Capital Partners and Palm Beach Capital, C3 is part of an organization with assets totaling over $1 Billion, locations that span 4 continents, and a team that is thousands of employees strong. Headquartered in Plantation, FL, more information can be found at www.c3connect.com.