ASC Enhances VoIP Recording Solution For Cisco

Customer Experience Management

ASC, a provider of performance improvement solutions for contact centers, financial institutions and public safety and government organizations, has announced an enhanced VoIP recording solution for its Cisco product, EVOip+ for Cisco.

ASC lists numerous new capabilities of EVOip+ for Cisco, including compatibility with different VoIP protocols, such as SIP, SCCP (Skinny) and H 323. The product also uses XML to display the recording status on the user’s phone and a pre-programmed button to replay the last call recorded over the phone for verification. Employee protection and confidentiality are addressed through special features to record only threatening calls and delete private ones.

EVOip+ for Cisco is offered in an active version, which records encrypted calls and works in distributed environments with multiple locations via a single server, at which point the calls are stored on either a standard Windows server or with Linux; or in a passive version, which monitors RTP/ RTCP packets on the LAN and operates independently from the customer’s network. Both versions support DHCP (Dynamic Host Configuration Protocol) and the recording of internal and external calls. EVOip+ for Cisco is compatible with Cisco Catalyst 6000 Series switches, Cisco CallManager, Cisco Media Convergence Server, Cisco Integrated Communications System and Cisco IP IVR.

www.asctelecom.com

Copyright Technology Marketing Corporation Jul 2005