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Arrow Electronics Launches Tool for iForce Partners to Manage Sun Services Business

Posted on: Monday, 22 December 2003, 06:00 CST

ENGLEWOOD, Colo.--(BUSINESS WIRE)--Dec. 22, 2003--The MOCA Division of Arrow Electronics, Inc. (NYSE:ARW), a leading Sun Microsystems, Inc. channel development provider, today announced that Arrow iForce Partners now have the ability to manage and grow their Sun Services business using the new "Services Tool" on Vortex.

Vortex, a unique web-based marketing tool designed exclusively for Arrow's iForce Partners, was developed in 1999 to track leads generated by tailored marketing campaigns. Vortex is now renown among iForce Partners as a critical marketing and business development tool that differentiates Arrow's MOCA Division from other channel partners.

Arrow's MOCA Division has already trained 75 individuals on the Services Tool via a web cast and plans to hold additional web casts as well as onsite trainings in 2004.

The new Services Tool on Vortex has four categories of support that Arrow's iForce Partners will use to maximize the time spent on Vortex and increase order accuracy. The four categories include:

-- Renewal Tool: The Renewal Tool enables iForce Partners to

maximize renewal opportunities by automatically tracking

services contract expirations. iForce Partners have the

ability to export renewal contract reports to an Excel

spreadsheet and communicate online with Arrow's services team

through a notes section.

-- Forms Center: The Forms Center houses all services order forms

and includes templates that help iForce Partners minimize data

entry. Quality controls are also in place to ensure that forms

are completed correctly before they are sent electronically to

Arrow's services renewal team.

-- Information Center: The Information Center contains resources

such as Sun and Arrow contacts and announcements.

-- Sun Services Database: The Service Database contains

information on an iForce Partner's services contracts via a

daily download of Sun's services contract database, with a

search tool to sort and query contracts. iForce Partners have

the ability to export contract lists to an Excel spreadsheet.

"Because Sun Services will be a major growth area in 2004, we created a tool to help iForce Partners identify, manage and fulfill service opportunities within their install base from a centralized location," said Bill Page, executive vice president of services, MOCA Division. "Our goal is for Vortex to become an invaluable aid in helping our customers increase services revenue faster and easier."

About the North American Computer Products Group of Arrow Electronics

The North American Computer Products group of Arrow Electronics, Inc. (NYSE:ARW) is a leading distributor of enterprise and embedded computing systems to resellers and OEM customers in North America. Based in Englewood, Colo., the group is comprised of four divisions that make up Enterprise Computing Solutions (Support Net, SBM, MOCA, Enterprise Storage Solutions) and OEM Computing Solutions, which serves complex and industrial OEM customers. Visit us at www.arrownacp.com.

Arrow Electronics is one of the world's largest distributors of electronic components and computer products and a leading provider of services to the electronics industry.

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