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AT&T Wins $2.3 Million Global Networking Contract From Sykes Enterprises

Posted on: Thursday, 13 November 2003, 06:00 CST

TAMPA, Fla., Nov. 13 /PRNewswire/ -- AT&T announced today that it has won a three-year, $2.3 million contract from Sykes Enterprises Inc. for an integrated networking solution supporting Sykes' global call centers in Asia Pacific and Latin America. Sykes is a global leader in providing outsourced customer care management services.

AT&T will provide ACCU-Ring(R) Network Access Service OC 48 technology to integrate Sykes' Tampa data center and AT&T's Orlando Internet Data Center. AT&T also will provide high-speed dedicated private-line services linking Sykes' facilities in the United States to call centers in Costa Rica, the Philippines and India.

"We continue to choose AT&T because of its state-of-the art technology, quality of service and reliability for that critical last mile," said Gerry Rogers, Senior Vice President and Chief Information Officer at Sykes. "We're in the customer service business, and it's imperative to keep our centers up and running 24 hours a day, seven days a week. Our customers do business with us because they know we have a reliable IT infrastructure."

AT&T ACCU-Ring offers high reliability for mission-critical applications, alternate-site back up and the confidence and the security of a private communications network. It supports Sykes' business continuity plan by assuring the availability, security and recovery of networks, data, computing and mission-critical applications in the event of a natural disaster or emergency.

ACCU-Ring saves customers time and money by consolidating their traffic -- whether private line, switched and enhanced service, or all-distance carrier traffic (voice, data and video) -- and supports virtually all protocols, as a single dedicated high speed access service to save time and money.

"It's always a compliment when a global leader like Sykes' invites us to develop a solution that supports global mission-critical capabilities," said Bob McCarthy, Vice President - AT&T Business. "Managing networks is our core business - and we fully understand how important it is to be up and working all the time."

About AT&T

AT&T (http://www.att.com/) is among the premier voice and data communications companies in the world, serving businesses, consumers, and government. The company runs one of the most sophisticated communications networks in the U.S., backed by the research and development capabilities of AT&T Labs. A leading supplier of data, Internet and managed services for the public and private sectors, AT&T offers outsourcing and consulting to large businesses and government. The company is a market leader in local, long distance and Internet services, as well as transaction-based services like prepaid cards, collect calling and directory assistance. With approximately $37 billion of revenue, AT&T has about 40 million residential customers and 4 million business customers, who depend on AT&T for high-quality communications. AT&T has garnered several awards for outstanding performance and customer service.

About Sykes Enterprises, Incorporated

Sykes is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, and the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service. Utilizing Sykes' integrated onshore/offshore global delivery model, Sykes provides its services through multiple communication channels encompassing phone, e-mail, web, and chat. Sykes complements its customer support outsourcing services with technical staffing and fulfillment services -- delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, Sykes operates 42 customer support centers with operations throughout the United States, Canada, Europe, Latin America, Asia and Africa. For additional information please visit http://www.sykes.com/.

(Logo: http://www.newscom.com/cgi-bin/prnh/19991018/ATT )