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Bill DeLong Joins Progress Software As Vice President of Woldwide Customer Services and Operations

Posted on: Tuesday, 2 August 2005, 09:00 CDT

Progress Software Corporation (Nasdaq: PRGS), a global supplier of application infrastructure software used to develop, deploy, integrate and manage business applications, today announced that Bill DeLong has been named vice president of worldwide customer services and operations for its OpenEdge Division. DeLong is responsible for all customer experience related activities with a special emphasis on enhancing the value of PSC's service offerings to achieve the highest level of application partner and end-user customer satisfaction.

"Progress Software has an unparalleled partner program and an exceptional record of serving its customers," said Bill DeLong. "While the rest of the software industry is just recognizing the unique needs of the mid-market, Progress' success is firmly rooted in its close working relationship with partners all over the world, helping them achieve their business objectives. I look forward to being part of the Progress team as we continue to set the standard for serving customers."

Prior to joining Progress, DeLong was director of services for Dell's Corporate Business Group, where he was responsible for services delivery and services sales to Dell's top 2,500 corporate and global customers. While at Dell, DeLong delivered outstanding results by expanding the company's rapidly growing managed services offering. Additionally, DeLong was in charge of worldwide customer satisfaction, technical support and executive relationship management while serving as vice president of worldwide technical support and services at Candle Corporation, a leading systems management software company. DeLong also held a number of executive and management roles during an 18-year tenure at IBM.

"Progress has brought Bill on board as part of an ongoing effort to support our 2,000 world-wide application partners and over 100,000 end-user organizations with the necessary services and support they need to be successful," said David Ireland, president of the Progress OpenEdge Division. "With over 25 years of experience in successfully managing services and operations in the high tech industry, Bill is the perfect person to lead our customer services efforts. We look forward to his contributions."

About Progress Software Corporation

Progress Software Corporation (Nasdaq: PRGS) is a global industry leader providing application infrastructure software for all aspects of the development, deployment, integration and management of business applications through its operating units: Progress OpenEdge Division, Sonic Software, DataDirect Technologies, and Progress Real Time Division. Headquartered in Bedford, Mass., Progress can be reached at www.progress.com or +1-781-280-4000.

Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Any other trademarks or service marks contained herein are the property of their respective owners.

Source: Business Wire

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