November 20, 2010

Nokia Acknowledges N8 Smartphone Power Flaw

Nokia said Friday that some of its new flagship N8 smartphones are having power issues.

Customers have been reporting that their N8 turned off unexpectedly without any way to turn them back on, or refused to power on at all.

"It's a very small number of phones, we don't have exact numbers," company spokesman Tapani Kaskinen told AFP on Friday.

Nordea analyst Sami Sarkamies told Reuters that not all the consumers have informed Nokia about the problems, so the final number of faulty products is likely to increase.

"Hardware problems can be tricky to find and solve," he said.

The world's leading mobile phone maker said that complaints of the problem have emerged in the press in recent days, which prompted Nokia to release a video interview Thursday with Executive Vice President Niklas Savander saying he was "concerned" about the flaw.

"We have dressed it down to the way we assemble the engines," Savander said. 

A spokesman for the company said the fault was due to a problem in production, which has since been fixed.

Kaskinen said that the problem is covered by the phone's warranty, and if the original handset cannot be fixed, then the customer will be given a new one to replace it.

The N8 was release in October and is the company's first handset to run the Symbian 3 platform.

The new smartphone is Nokia's hope for regaining lost market share from Apple's iPhone, Research in Motion's BlackBerry, and handsets running Google's Android operating system.

The N8 stands out among its rivals for its 12-megapixel camera.


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