January 3, 2011

iPhone Users Experience Yet Another Alarm Glitch

Another headache for iPhone users and possibly a wake-up call for Apple as many people relying on the smartphone's alarm system were not awakened this weekend due to a glitch in the devices keeping them from going off on time.

It was the second time in just a few months that the alarm function on the phone failed to activate correctly, causing a flood of complaints to come through on Twitter.

"Dear iPhone, why didn't your alarm go off this morning? I set six of them. I've now missed church. Thanks for nothing," said an iPhone user Sunday morning.

"Some sort of digital iPhone pandemic is going on. Alarm clock failure reports are pouring in from all sources around the globe," said another iPhone user on Twitter.

"We're aware of an issue related to non-repeating alarms set for January 1 or 2," Apple spokeswoman Natalie Harrison told Reuters by email. "Customers can set recurring alarms for those dates and all alarms will work properly beginning January 3," she said.

The problem seemed to affect Apple's most recent versions of iPhones and iPods launched in November, but tech weblog site Engadget suggested that it may also hit earlier models as well.

The problem first occurred when clocks went back to the end of October and early November when Australians and British iPhone users complained of being late for work because their alarms had not switched over to the new time change.

Britain's Daily Mail newspaper reported that thousands of people were late for work, airline flights and trains as a result of the latest iPhone malfunction.

BBC Technology reporter Jonathan Fildes said the problem is embarrassing for Apple, not only because of previous alarm problems when the clocks changed, but because the company prides itself on the simplicity of use of its products.

This seems like another simple error, but Apple cannot afford to keep having issues before its reputation becomes tarnished, he said.

Technology expert Rory Reid said the issue is a "very embarrassing, very unfortunate glitch for Apple."

Apple failed to patch the problem last time - meaning the same alarm bug was reported around the world when the clocks changed in different regions, he said.

Apple should have learned from their previous debacle and seen this one coming, he added. The problem will be resolved on January 3, according to Apple, but that is two days to late for many people.

The iPhone 4 was Apple's most successful product launch ever with 14.1 million handsets sold since debuting in June 2010.


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