Manitowoc Foodservice Selects 4CS iWarranty to Better Manage Warranty Processes Globally Across All Brands
EAST MOLINE, Ill., Jan. 6, 2011 /PRNewswire/ — 4CS, the leading warranty and service lifecycle management software provider, announces Manitowoc Foodservice, a world leader in innovative foodservice kitchen and restaurant equipment solutions, has selected 4CS iWarranty software to streamline warranty processes.
Manitowoc Foodservice will implement the 4CS software for online warranty processing, product registration, notifications of campaign and service bulletins, extended warranty and service contracts, and supplier recovery. 4CS iWarranty will enable Manitowoc Foodservice distributors and service providers to submit claims and create registrations using a web interface. The 4CS system will facilitate tracking and management of parts returns, inspection data and supplier recovery. The 4CS Service Intelligence module will enable improvements in reporting to address product and vendor issues in a timely fashion.
Mike Buelow, Vice President, Service for Manitowoc Foodservice, is excited about the possibilities.
“We are excited about the benefits of this new system for all of our brands and our channel partners. We will streamline the claims processing across all of our brands into a single system. Some benefits we expect from the 4CS system include: quicker payments/credit, collect and report data worldwide to our business partners and customers, eliminate duplicate entry, improve communication speed and accuracy, provide 24/7/365 access, and overall improvement with Supplier Recovery. 4CS brings a wealth of experience and knowledge in processing claims all over the world.”
“We are pleased to have Manitowoc Foodservice, the global leader in Food Service Equipment, as a 4CS customer,” said Ashok Kartham, 4CS President and CEO. “iWarranty will provide a global warranty management platform across all brands for Manitowoc Food Service Group enabling them to deliver best-in-class warranty service around the world. Manitowoc will benefit by having consistent and efficient warranty processes, supplier collaboration and warranty analysis.”
4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network and optimizes the entire warranty cycle through the integration of the following applications: eClaims, Parts Return, Supplier Warranty, Extended Warranty, Warranty Analytics Powered by Cognos, and Warranty Center. For more information, www.4CS.com or call 800.709.8773
About Manitowoc Foodservice:
Manitowoc Foodservice, a division of The Manitowoc Company, Inc., designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. Manitowoc Foodservice offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, ConvothermÃ‚®, DelfieldÃ‚®, Fabristeel, FrymasterÃ‚®, GarlandÃ‚®, Jackson, Kolpak, Kysor Panel SystemsÃ‚®, Lincoln, ManitowocÃ‚®, Multiplex, MerrychefÃ‚®, Servend and ManitowocÃ‚® Beverage Systems. For more information visit www.manitowocfsusa.com