DataChambers Invests in Software to Enhance Remote Monitoring and Support Services
An award-winning technology platform makes it possible for DataChambers clients to review real-time monitoring results online ““ 24 hours a day.
Winston Salem, NC (PRWEB) January 17, 2011
Winston-Salem, NC (PRWEB) January 17, 2011 — The North Carolina technology firm DataChambers (http://www.datachambers.com) today announced an investment in new software that will enhance the remote monitoring and support services it delivers to clients in 28 states.
The company is using an award-winning N-central platform from N-able Technologies® to provide around-the-clock access to real-time monitoring results. Clients can log into a password-protected portal and see the same information DataChambers technicians use to monitor network systems and devices and to resolve problems before they impact operations.
“Our clients get a ready snapshot of their network infrastructure and how each component is performing,” said Nicholas Kottyan, CEO of DataChambers. “A simple color-coded dashboard shows which devices are working well ““ and the problem areas and alerts we’re resolving on their behalf.”
DataChambers has adopted a companion N-compass application to generate reports they can use to help clients make better-informed management and investment decisions. The software instantly inventories and assesses all the devices on a network and analyzes the availability and performance of individual components. DataChambers can produce audit reports for regulatory compliance and give its customers the information they need to manage assets and plan for upgrades.
DataChambers selected N-able Technologies based on its global leadership in remote monitoring and management software for managed service providers.
“With our N-central technology, DataChambers is able to provide a wider array of IT services and support than ever before,” says Mike Cullen, vice president of sales, N-able Technologies. “Clients are looking for partners who can take over the day-to-day management of their information technology infrastructure and allow them to focus on customer service instead of IT fire drills. That’s exactly what businesses are asking for and what DataChambers is able to deliver. ”
The new N-able Technologies applications integrate with the Tigerpaw software DataChambers uses to integrate its operations companywide ““ linking sales, operations and accounting for improved customer service and efficiency. Clients have easy, online access to a consolidated view of their account and the services they receive each month, including the remote management capabilities facilitated by N-able.
About N-able Technologies
N-able Technologies is the global leader in remote network and systems management software for IT departments and managed service providers. N-able’s award-winning N-central platform and complementary toolsets, backed by best-in-class business and technical services, are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able is 100% channel-friendly and maintains operations in North America, the U.K., the Netherlands and Australia. Start a free 30-day trial of N-central at http://it.n-able.com.
DataChambers is a full-service information technology and managed services provider specializing in electronic data storage, 24×7 managed information technology solutions, secure co-location services for mission-critical information technology infrastructure, secure tape vaulting, and offsite records storage and management. The company is SAS 70 Type II audited and meets rigorous national standards for safeguarding client systems and data. DataChambers’ 140,000+-square-foot headquarters in Winston-Salem, N.C., is based on an 80-acre campus owned by the firm’s majority shareholders. For more information, visit http://www.datachambers.com.
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