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Some Samsung Phones Hit With Windows Phone Bug

February 24, 2011

Microsoft decided to withdraw a software update for its Windows Phone system after a small number of mobile phones developed by Samsung became unusable when the update was downloaded.

Owners of the devices reported their phones crashing, and some even failing to start up.

Microsoft said it was working on a fix for the issue and would send out a new update as soon as possible.

“In some circumstances it renders the phone completely unusable and can’t be restored to a previous version,” Leigh Geary, editor of Coolsmartphone.com, told BBC News. “It is going to portray Microsoft in a bad light.”

Users, angry over the latest update woes, shared their experiences with the problem on user Microsoft’s Answers site.

“I’ve got an unmodified Samsung Omnia 7, now bricked,” wrote one upset user.

Another wrote: “My phone is currently unusable, even after hard reset.”

“We have identified a technical issue with the Windows Phone update process that impacts a small number of phones,” Microsoft said in a statement. “We have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update.”

Another Samsung Omnia 7 owner, Alex Roebuck, said he tried to upgrade, but found his phone became unusable. He said he wasn’t sure if he should take up the issue with his network provider or with Microsoft.

“I do not want to be without my handset, so I have decided to wait for a few days to see if a solution can be found, either by Microsoft or the hacker community,” he told BBC News.

The issue comes at a crucial time for Microsoft, as it looks to increase its share of the smartphone market.

Microsoft also recently announced a partnership with Nokia to produce handsets running the Windows Phone operating system.

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