Conexion One Opens New Philippines Office in Manila
The new Philippines office location allows the leader in Spanish outsourcing services to provide international support 24/7
Houston, TX (Vocus/PRWEB) February 27, 2011
Conexion One, a leading provider of Spanish language business process outsourcing towards the USA Hispanic population has opened a sales and support office in Metro Manila Philippines. The prime objective of the Philippines operation is to directly support sub-contract Spanish language service towards the Philippines Business Process Outsourcing industry.
“Philippines has taken the number-one position worldwide in contact center services primarily due to the abundance of English speaking personnel and a robust infrastructure,” states Michael Curry, CBDO of Conexion One. “In most cases, outsourcing services provided to the USA from the Philippines has a Spanish language component. It is very common for outsourcing providers within the Philippines to sub-contract the Spanish Language services towards companies located in Lain America.”
“Conexion One has a great track record of supporting prime providers of outsourcing services as a sub contractor,” states Antonio Trevino, Managing Partner of Conexion One. “The difficulty in supporting the sales and support efforts to these accounts is the 11 hour offset between Mexico City and the Philippines. Locating sales and support personnel within the Philippines makes absolute sense meaning we can support the prime providers sales efforts during the daytime hours along with our 24/7 support located within Mexico and the USA.”
Conexion One Philippines is centrally located in Ortigas Center, Pasig City. The office is staffed with sales and support personnel trained in Spanish language contact center services including the specific needs of the USA Hispanic population.
“Selecting the correct Spanish dialect is an important factor when choosing an outsourced contact center solution. Spanish dialects are so diverse that a person is able to recognize a person’s origin within the first few words spoken,” states Melissa Dimla, Country Manager of Conexion One Philippines. “Over 70% of the Spanish speaking population in the USA is of Mexico origin so using a contact center solution with a familiar dialect is very important.”
Conexion One Philippines personnel will assist Philippines based providers with RFP assistance, presentations, technical interoperability and pricing. Conexion One Philippines will operate as a wholesaler of Spanish language outsourcing services towards the Philippines BPO industry and will not directly compete with prime BPO providers. Voice and data networking between centers in the Philippines and Conexion One Mexico is managed by multiple redundant gateways located in the Philippines. Interoperability between centers is managed by iKTK+ a Microsoft certified contact center outsourcing management system.
ABOUT CONEXION ONE
Conexion One is a leading provider of contact center business process outsourcing solutions to a wide array of businesses and organizations in 75 markets spanning all states and is an affiliate of iVoice de Mexico and iFone de Mexico respectively. Headquartered in Houston Texas with a capacity of 3,100 agent seats located across 2 redundant centers located within Mexico City, Conexion One combines the best technology, processes and most of all the people to deliver solutions that add value between our clients and their customers. Conexion One offers inbound/outbound voice, E-mail, Chat and SMS outsourcing services built and managed on Microsoft certified technology.
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