FEI Selects Servigistics Service Lifecycle Management to Improve Global Service Delivery
ATLANTA, March 8, 2011 /PRNewswire/ — Servigistics, the world’s leading enterprise software solution provider for Service Lifecycle Management (SLM), announced today that FEI Company (Nasdaq: FEIC), a leading instrumentation company providing electron microscope systems for applications in research and industry, has selected Servigistics Service Parts Management and Service Parts Pricing solutions to improve the service it delivers to its customers.
With the support of Servigistics, FEI will be able to manage worldwide operations from its global service facility in Eindhoven, The Netherlands. FEI aims to improve parts visibility and availability, as well as standardize pricing, across the more than 50 countries it serves.
“FEI is focused on providing the best possible service to its customers. We are delighted to be working with Servigistics in our drive to enhance our worldwide service capabilities,” said Jim Fetterman, Vice President, Worldwide Service, FEI. “After speaking with several industry experts and existing Servigistics clients who were very positive about Servigistics’ ability to support the service lifecycle, the decision to select Servigistics was easy. We believe Servigistics is uniquely placed to not only meet our service goals today but also to help us drive even better customer service in the future.”
“We are delighted to add FEI to the list of global leaders who are working with Servigistics to create value and differentiation through service,” said Eric Hinkle, CEO, Servigistics. “FEI recognizes the long-term value that Servigistics can provide through not only parts planning and parts pricing, but the entire service lifecycle. Today’s service leaders are leveraging Service Lifecycle Management to turn service challenges into opportunities and profitable growth.”
FEI (Nasdaq: FEIC) is a leading diversified scientific instruments company. It is a premier provider of electron- and ion-beam microscopes and tools for nanoscale applications across many industries: industrial and academic materials research, life sciences, semiconductors, data storage, natural resources and more. With more than 60 years of technological innovation and leadership, FEI has set the performance standard in transmission electron microscopes (TEM), scanning electron microscopes (SEM) and DualBeams(TM), which combine a SEM with a focused ion beam (FIB). FEI’s imaging systems provide 3D characterization, analysis and modification/prototyping with resolutions down to the sub-Angstrom (one-tenth of a nanometer) level. FEI’s NanoPorts in North America, Europe and Asia provide centers of technical excellence where its world-class community of customers and specialists collaborate. FEI has approximately 1800 employees and sales and service operations in more than 50 countries around the world. More information can be found at: www.fei.com.
FEI Safe Harbor Statement
This news release contains forward-looking statements that include statements regarding the potential improvements to FEI’s service organization. Factors that could affect these forward-looking statements include but are not limited to failure of the product or technology to perform as expected and achieve anticipated results, and unexpected technology problems. Please also refer to our Form 10-K, Forms 10-Q, Forms 8-K and other filings with the U.S. Securities and Exchange Commission for additional information on these factors and other factors that could cause actual results to differ materially from the forward-looking statements. FEI assumes no duty to update forward-looking statements.
Servigistics is the world’s leading enterprise software solution provider for Service Lifecycle Management (SLM). The company’s award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at email@example.com, or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.