Wellcome Trust Recognised by Computerworld as a 2011 Honors Laureate
SAN DIEGO, May 17, 2011 /PRNewswire/ — Knowledge11 – ServiceNow, the creator of cloud services for enterprise IT management, today announced the IDG Computerworld Honors Program selected the Wellcome Trust, a ServiceNow customer, as a 2011 Laureate. The annual award program honors visionary applications of information technology promoting positive social, economic and educational change.
“Our work has already delivered measurable cost-savings in excess of 600,000 pounds Sterling, and to receive international recognition of our accomplishments from Computerworld is exceptionally pleasing,” said Mark Bramwell, Wellcome Trust Head of IT. “We have designed better processes based on ITIL v3 then automated these using cloud services from ServiceNow. As we run IT operations more efficiently, these savings allow our organisation to dedicate more funds towards its research programmes in helping to progress advancements and tangible improvements in health.”
The Wellcome Trust is a global charitable foundation whose vision is to achieve extraordinary improvements in human and animal health. In pursuit of this it supports the brightest minds in biomedical research and the medical humanities.
Contributing to this, the Trust’s IT team implemented an organizational review and process improvement program to align with ITIL v3. ServiceNow SaaS for IT was central to this program. The goal was to improve customer service, enhance service delivery and save money that could be reinvested into the Trust’s primary medical research activities. The organisation also realised these additional benefits:
- Change Advisory Boards (CAB) comprised of internal IT and external supplier stakeholders proactively manage and communicate IT changes;
- A configuration management database (CMDB) to provide visibility and a better understanding of the enterprise architecture, allowing the impact of change to be properly assessed and mitigated;
- Customer facing and business-integrated IT account managers, geographically located within the business act as single points of contact for all customer service, development and incident communication activities;
- A Continuous Improvement Team (CIT) to identify opportunities to further enhance and improve the IT service provided to customers.
The Computerworld Honors awards will be presented at the Annual Laureates Medal Ceremony & Gala Awards on June 20, 2011 at the Andrew W. Mellon Auditorium in Washington, D.C.
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