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Last updated on April 16, 2014 at 17:34 EDT

RESCUECOM Releases Q1 2011 Computer Reliability Report

June 6, 2011

SYRACUSE, N.Y., June 6, 2011 /PRNewswire/ — “There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance,” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

1. IBM/Lenovo (254)

2. Asus (242)

3. Toshiba (164)

4. Apple (149)

5. HP/Compaq (122)

Dramatic shifts in market share occurred which correlate to the reliability of the brands. While the top five reliable manufacturers remained the same this quarter as in the Annual 2011 report, there were some shifts in position likely influenced by market share changes.

Although both Asus and Lenovo climbed in the rankings, Lenovo managed to maintain their lead. Interestingly, Lenovo increased their market share over 26% this quarter, while ASUS lost almost 40%.

HP/Compaq was the runaway leader in number of PCs shipped, even with losing 2.5% market share, but they are now struggling to stay in the top five. Although grouped with the “Other brands” category, Samsung is rapidly rising in market share. Looked at separately Samsung would place third, bumping out HP/Compaq. With over 260% gain in market share, Samsung is a brand to watch in the future.

Apple, one of the proverbial reliability favorites, narrowly missed number one in the last ranking. Now while increasing 26% in market share, mostly at the expense of Dell, they have fallen to fourth place. While Apple’s reliability has consistently placed them in the top five, it will be interesting to see if they can keep their ongoing commitment to quality.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM handles for that same manufacturer. There are two key reliability areas reflected in the report: The component quality used, and the likelihood of the customer to seek third party support on their PC. Failure-prone components lead to more frequent computer repair, and a lack of manufacturer support leads to seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the Q1 2011 Computer Reliability Report:


                   U.S. Computer                           Computer
    Manufacturer:  Market             RESCUECOM            Reliability
                   Share (percentage   Computer Repair
                   Share of            Share              Score
                                       (percentage of
                  computers shipped)   service calls
                                       to 1-800-RESCUE-
                                       PC)
    IBM/Lenovo                  5.5 %              2.17 %              254
    Asus                        3.0 %              1.24 %              242
    Toshiba                    10.2 %              6.19 %              164
    Apple                       9.7 %              6.50 %              149
    -----                       ----               -----               ---
    HP/Compaq                  26.5 %              21.67%              122
    ---------                  -----               -----               ---

*Data Source: IDC

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. For information on products, services, and computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

Josh Kaplan, President of RESCUECOM
973-851-4776
jkaplan@rescuecom.com

This press release was issued through eReleases(R). For more information, visit eReleases Press Release Distribution at http://www.ereleases.com.

SOURCE RESCUECOM


Source: newswire