Follett Ice Selects 4CS Service Lifecycle Management
EAST MOLINE, Ill., June 23, 2011 /PRNewswire/ — 4CS, the leading warranty and service lifecycle management software provider, announced today that Follett Corporation, a world leader in ice equipment for foodservice and healthcare as well as medical grade refrigeration for healthcare, has selected 4CS service management software to better streamline their service processes.
Sarah Studnicka, 4CS Account Manager for the Foodservice Equipment Industry, said, “We are pleased that Follett has selected 4CS to be the software partner for Service Lifecycle Management. Follett is joining a growing list of Foodservice Equipment companies that are relying on 4CS software to deliver better service to their customers.”
Follett will implement the 4CS iService module to provide robust service order tracking and to improve their third party agent invoicing process. Follett will also be utilizing the 4CS Service Intelligence module to provide better reporting and analysis to the entire organization.
“Follett’s goal is to reach 100% customer satisfaction and is dedicated to providing the most customer-oriented service in the industry,” said Steve Follett, President & CEO of Follett. “We anticipate 4CS iService will enable Follett to deliver better service by tracking service orders end-to-end and by providing integrated service analysis to improve performance.”
4CS is a leading provider of Service Lifecycle Management software solutions. 4CS Service Suite includes iWarranty, iSupport, iParts, iService, iOwn and iFleet software which all enable companies to profit from service. 4CS software directly connects manufacturers, suppliers, dealers, partners and customers in a service network to reduce the cost of warranty and service fulfillment while growing service revenues and profitability. Many global companies in a diverse range of industries have implemented 4CS software to optimize warranty, support, service parts and customer service processes. For more information, www.4CS.com or call 800.709.8773.
Since 1948 Follett has led the industry in designing and manufacturing high quality, innovative ice storage bins, ice storage and transport systems, icemakers, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the foodservice and healthcare industries. Our continuing goal to reach 100% customer satisfaction has resulted in equipment that provides outstanding innovation and design excellence to meet the specific needs of each facility. Our entire company is dedicated to providing the most customer-oriented service in the industry.