Diebold Teams With First National Bank to Enhance Consumer Experiences
NORTH CANTON, Ohio, July 7, 2011 /PRNewswire/ — First National Bank of Pennsylvania, the largest subsidiary of F.N.B. Corporation (NYSE: FNB), had two primary goals in mind when looking for new solutions for its self-service channel: expand consumer banking options and enhance security. The institution found those solutions in Diebold, Incorporated’s (NYSE: DBD) OptevaÃ‚® automated teller machines (ATMs) and integrated services portfolio.
A community-focused financial institution with more than 230 branches located throughout 41 counties in Pennsylvania and northeastern Ohio, First National Bank wanted to refresh its entire fleet of 266 ATMs to increase consumer convenience. To achieve this goal, Diebold will initiate the replacement of 150 of the bank’s existing ATMs with Opteva terminals and will begin to upgrade the remainder of the fleet.
“As a community-focused financial institution, First National Bank is always looking for new opportunities to create value for our customers,” said Barry Robinson, Executive Vice President of Consumer Banking for First National Bank. “The new services and technologies provided by Diebold will enable us to deliver reliable and convenient self-service transactions that will benefit our customers.”
Deposit automation is one of the conveniences Diebold will use to enhance nearly one-third of the bank’s ATMs. This technology will enable consumers to complete secure, envelope-free check and cash deposits. These reliable automated deposits will also enable First National Bank to more quickly post funds to customers’ accounts.
With Diebold’s AgilisÃ‚® Campaign Office software, First National Bank will be able to provide more personalized, relationship-enhancing experiences at the ATM. The bank will be able to personalize on-screen marketing messages by region and even by individual card users. This will enable First National Bank to develop targeted messages based on local offers and individual interests, creating an ATM experience tailored to each customer.
To enhance ATM security and compliance, Diebold will incorporate its ATM Endpoint Protection by Symantec(TM) and software deployment services to help the bank meet PCI (Payment Card Industry) standards and to help protect against malware attacks. ATM card readers will feature advanced skimming detection technology. In addition, Diebold will incorporate consumer awareness mirrors, Encrypting PIN Pads and fraud-resistive dispensers and card readers into the ATMs.
First National Bank will also increase convenience by using Diebold AdvisorÃ‚®, a managed service that monitors ATM availability. The service automatically sends detailed status messages to Diebold’s monitoring center. Operators can then attempt a remote fix or dispatch a service provider, helping to increase ATM availability.
“An outsourced solution allows First National Bank of Pennsylvania to deploy a full array of solutions that will enhance security and the user experience at the ATM,” said Mychal Kempt, vice president, U.S. sales and service operations, Diebold. “We look forward to a continued partnership and helping the bank to achieve its business priorities.”
About F.N.B. Corporation
F.N.B. Corporation, headquartered in Hermitage, PA, is a diversified financial services company with total assets of $9.8 billion. F.N.B. Corporation is a leading provider of commercial and retail banking, leasing, wealth management, insurance, merchant banking and consumer finance services in Pennsylvania and Ohio, where it owns and operates First National Bank of Pennsylvania, First National Trust Company, First National Investment Services Company, LLC, F.N.B. Investment Advisors, Inc., First National Insurance Agency, LLC, F.N.B. Capital Corporation, LLC, Regency Finance Company and F.N.B. Commercial Leasing. The common stock of F.N.B. Corporation trades on the New York Stock Exchange under the symbol “FNB” and is included in Standard & Poor’s SmallCap 600 Index with the Global Industry Classification Standard (GICS) Regional Banks Sub-Industry Index. For more information, visit www.fnbcorporation.com.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at www.diebold.com.
SOURCE Diebold, Incorporated