Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
WASHINGTON, Aug. 2, 2011 /PRNewswire-USNewswire/ — The U.S. Consumer Product Safety Commission and Health Canada, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Pogoplug Video file sharing device
Units: About 9,500 in the United States and 1,500 in Canada
Importer: Cloud Engines Inc. of San Francisco, Calif.
Hazard: The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
Incidents/Injuries: Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Description: This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word “Pogoplug” on the side. “Model: Pogoplug Video” is listed on a label on the bottom of the device.
Sold at: Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
Manufactured in: China
Remedy: Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Consumer Contact: For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail at firstname.lastname@example.org or visit the firm’s website at www.pogoplug.com.
Note: Health Canada’s press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1384
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov
CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $900 billion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. CPSC’s work to ensure the safety of consumer products–such as toys, cribs, power tools, cigarette lighters, and household chemicals–contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
Under federal law, it is illegal to attempt to sell or resell this or any other recalled product.
To report a dangerous product or a product-related injury, go online to: SaferProducts.gov, call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (800) 638-8270 for the hearing impaired. Consumers can obtain this news release and product safety information at www.cpsc.gov. To join a free e-mail subscription list, please go to www.cpsc.gov/cpsclist.aspx.
Firm’s Recall Hotline: (866) 582-6651
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HC Media Contact: (613) 957-2983
SOURCE U.S. Consumer Product Safety Commission