Hinduja Global Solutions (HGS) Acquires Canada Based OLS Inc

BANGALORE, India, August 3, 2011 /PRNewswire/ –

HGS, a leading provider of outsourcing solutions has acquired 100 % of
the common stock of Canada based Customer Relationship Management company -
On-Line Support Inc (OLS) at an enterprise value of C$74.85 million in an
all cash deal.

OLS is a leading contact centre provider servicing marquee customers
across verticals such as media, telecom, technology and BFSI. OLS offers
technical support, inbound and outbound sales, customer care and customer
retention in English and French languages and has over 1,650 seats at 10
sites in Canada. In FY 2011, it had a turnover of C$63.4 million and
currently has close to 1,800 employees. It received the coveted award for
“Best Outsourcer for Customer Satisfaction in North America” by the Service
Quality Management Group (SQM) in 2006. The CEO and the Senior Management
team of OLS will continue in their current roles after the acquisition.

This acquisition presents both the companies with opportunities to
cross-sell and up-sell to their existing clients. OLS, with its delivery
network in rural Canada, is a reputed, high quality service provider. OLS
will benefit from the global network of HGS delivery centers. The synergy
will manifest the most in Telecom, where both the companies have strong
complimentary capabilities. HGS can offer a broader portfolio of French
language offerings to its existing clients.

With this acquisition, consolidated annual revenues of HGS will cross
US$ 300 million on run rate basis. HGS now has a presence in 42 delivery
centres across the USA, India, Philippines, Canada, Mauritius and the U.K.
with offerings in more than 25 different languages. Post the acquisition,
the HGS staff strength would be around 21,300 employees worldwide.

The acquisition has been made through its wholly owned US subsidiary HGS
Inc.

Commenting on the acquisition, Mr. Partha Sarkar, Global CEOof HGS,
said, “Our investment in OLS is in continuation of our endeavor to expand
the global footprint of HGS. It also helps us to offer more options to our
clients. This acquisition is a strategic fit as it provides us an entry into
the Canadian market which offers great promise. The Canadian market has
remained relatively untouched by the global recession and is also a market
where outsourcing is picking up, contrary to other mature markets. This deal
gives us improved economies of scale. We are sure that we will be able to
realize the synergies from the combined operations. Post this acquisition,
the share of our revenues from US will reduce from 75% to around 60%.”

Ross Beattie, the CEO of OLS, added, “We believe that this partnership
with HGS will provide us invaluable expertise of managing scale as OLS
expands its operations. We see real opportunities for all of us because of
the added growth impetus this acquisition will give us.With its extensive
global reach and strong presence in US, HGS provides us just the right
launch-pad to scale up in Canada. We will be able to offer HGS’s unique
global delivery model to our customers as we pursue even larger business
agreements with them.”

About Hinduja Global Solutions (HGS)

HGS, part of the multi-billion dollar conglomerate – Hinduja Group, is a
world leader in Customer Relationship and Business Process Management, with
a global footprint across North America, Europe, Asia and Africa. With over
three decades of experience with some of the world’s most recognized brands,
it delivers the best practices that drive exceptional results for its
clients. Its contact center solutions, back office transaction processing
services, domain analytics and process consulting solutions combine
operational excellence with functional expertise. It enjoys “Preferred
Partner” status with most of its major clients. HGS currently serves over
100 clients through its 32 Global Delivery Centers & employs close to 20,000
people worldwide. HGS is a public limited company, listed on both the
leading stock exchanges in India, the National Stock Exchange (NSE) and
Bombay Stock Exchange (BSE). It had a turnover of $242 million in the fiscal
year 2010-11.

        For further information, contact:

        Srinivas Palakodeti
        Hinduja Global Solutions
        pala@hindujagsl.com
        +91-80-2573-3841

        Mayank Vaswani
        Citigate Dewe Rogerson
        mayank@cdr-india.com
        +91-22-6645-123

SOURCE Hinduja Global Solutions Limited