Revent Selects 4CS Service Management Solution to Better Manage Support and Service Processes
EAST MOLINE, Ill., Aug. 11, 2011 /PRNewswire/ — 4CS, the leading warranty and service lifecycle management software provider, announced today that Revent, Inc, the U.S. subsidiary of Revent International and a world leader in innovative ovens, has selected 4CS service management software to better streamline and manage their support and service processes.
Revent will implement the 4CS‘ iSupport software to provide a more efficient way to handle support requests as well as provide a more functional and robust knowledge base to their service centers. Revent will also be utilizing the 4CS iService software to create and dispatch service work to the service centers. The servicers will be able to return parts and process claims using 4CS iWarranty.
“We are pleased to have Revent as a 4CS customer. Revent aims to make every day easier for their customers, and 4CS software will enable Revent and their service centers to provide better customer support and service,” said Ashok Kartham, 4CS President and CEO. “4CS Service Lifecycle Management solution fulfills the demanding needs of the Foodservice Equipment companies like Revent in delivering better quality products and service to their customers.”
4CS is a leading provider of Service Lifecycle Management software solutions. 4CS Service Suite that includes iWarranty, iSupport, iParts, iService, iOwn and iFleet software enables companies to profit from service. 4CS software directly connects manufacturers, suppliers, dealers, partners and customers in a service network to reduce the cost of warranty and service fulfillment while growing service revenues and profitability. Many global companies in diverse range of industries have implemented 4CS software to optimize warranty, support, service parts and customer service processes. For more information, www.4CS.com or call 800.709.8773.
Revent is the world’s leading manufacturer of rack ovens for baking. Founded in 1952, Revent International supplied the world’s very first rack oven in 1958. The head office is located in Upplands Väsby, Sweden. Production takes place in Upplands Väsby and at our subsidiary in Piscataway, New Jersey, in the U.S. Revent also has subsidiaries in Prague, Czech Republic; Moscow, Russia and Berlin, Germany. Revent ovens are sold in more than 50 countries throughout Europe, Asia, Oceania, the Middle East and North America.
For more information visit www.revent.com