Business Signatures Partners to Offer Customer Impact Management Solution As a Managed Service
Posted on: Tuesday, 16 August 2005, 09:00 CDT
REDWOOD SHORES, Calif., Aug. 16 /PRNewswire/ -- Business Signatures Corporation, the leading provider of online Customer Intent Management solutions, today announced partnerships with Mentora Group Inc. and SlashSupport Inc. to offer the Business Signatures' Customer Impact Management(TM) solution as a turnkey managed service.
Mentora and SlashSupport will provide a comprehensive array of services -- including installation, business signaturing, application management and support. Business Signatures will continue to offer its solutions for enterprise customers as non-intrusive enterprise software, easily integrated into the enterprise IT environment.
Mentora, headquartered in Atlanta Georgia, is an IT services company that provides performance testing, functional testing and software quality consulting for web-based applications. Mentora, focused on the small-to-medium enterprise market, provides testing and custom application hosting services for their customers.
"The Business Signatures Customer Impact Management solution is a natural fit for our customer base and our managed service model," said Jim Eberle, CEO of Mentora, "Our customers understand the value of managing the customer experience and want that delivered efficiently, as a managed service."
SlashSupport, with US headquarters in San Jose CA., offers a single-source approach to the entire enterprise-class technology support stack, addressing application layer support and infrastructure management services ranging from monitoring, performance testing and help desk operations for the data center.
"Extending our managed service offering to include the Business Signatures Customer Impact Management Solution not only extends our service offering, but also enables us to offer a unique capability to our enterprise customers who have an online focus," said Shiva Ramani, CEO of SlashSupport.
Customer Impact Management
Business Signatures offers the first customer centric management solution that empowers Web-based businesses to discover online customers' intent and take action on it -- on demand. Customer Impact Management is one of several solutions in the Business Signatures Customer Intent Management suite which use a groundbreaking Intent Processor(TM) technology to continuously processes all online customer interactions in real-time.
The Business Signatures Customer Impact Management Solution enables IT personnel and line-of-business managers to: detect problems in the online experience before it impacts the customer; correlate "consumption" patterns with infrastructure resource utilization to manage capacity and define, measure and deliver on "customer centric" service levels. IT and business professionals can work together to retain, protect and serve online customers with unprecedented precision.
For customers, that means more personalized, rewarding and flawless online experiences. For businesses, it means actionable visibility into all aspects of their online services.
About Business Signatures Corp.
Business Signatures(TM) offers solutions that solve the three biggest challenges facing online businesses today: managing IT to provide a reliable customer experience; preventing online fraud and risk; and maximizing customer profitability. Business Signatures accomplishes this by understanding customer intent: discerning what online customers are trying to do in the moment, rather than analyzing aggregate customer behavior after the fact. Business Signatures is a private company headquartered in Redwood Shores, California. Its customers include some of the biggest names in financial services and e-commerce, such as Geico, H&R Block, ING Direct and safeway.com. For more information, please see http://www.businesssignatures.com/.
Business Signatures Corporation
CONTACT: Rachel Fragola of Business Signatures, +1-650-622-3030, orrfragola@businesssignatures.com; or Jim Eberle of Mentora Group, Inc.,+1-404-250-6515, or jeberle@mentora.com; or Sandip Deb of SlashSupport, Inc.,+1-408-594-1698, or sandip@slashsupport.com
Web site: http://www.businesssignatures.com/
Source: PRNewswire
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