Speech Recognition Reduces Transcription Time by 30% at W. Davies, Solicitors

August 18, 2011

Automated recognition of attendance notes and appeal documents via Dragon NaturallySpeaking̢Ң has reduced transcription times by 30% at W. Davies

London, UK (PRWEB) August 17, 2011

BigHand, the market leading voice productivity vendor in the global legal and professional services sector has today announced that W. Davies has reduced the average time taken for secretaries to transcribe dictations by 30%, as a result of deploying BigHand’s speech recognition module. The ability for secretaries to proofread attendance notes and appeal documents transcribed via Dragon NaturallySpeaking rather than typing from scratch has substantially reduced document turnaround times.

Trudi Fletcher, senior secretary for W. Davies, comments:

“Ëœ’High volume lengthy dictations such as attendance notes were monopolising much of our secretaries’ time, we therefore undertook a trial of speech recognition to understand how the software could remove much of this arduous typing, freeing time for secretaries to focus on more client facing work and increase productivity.

We found that by simply proofreading automatically transcribed text, secretaries were able to complete the work in two thirds of the time it would have taken previously”“ given some dictations are 45 minutes in length, the turnaround time is now significantly improved.

Dragon speech recognition has changed the way we approach document production and the expectations of our secretaries have also evolved. Support staff are now far more productive and have more time to learn new skills ““ with less time spent typing they are able to take on more of a PA or Executive Assistant role, enhancing the level of client service we deliver.”

Andrew Hough, Speech Recognition Solutions Manager, BigHand, adds:

“Ëœ’As W. Davies has proven, the use of speech recognition particularly for lengthy dictations such as attendance notes has the potential to save a significant amount of time in document production. Automatically transcribed text can be proofread and any corrections made in far less time than it would take to transcribe from scratch, freeing secretaries to carry out other work. As more and more firms adopt speech recognition technology, we are seeing very impressive patterns of increased productivity emerging.”

About BigHand

The BigHand Group supports over 135,000 professionals globally, across 1,300 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and Elite BlackBerry ISV Partner, and was voted winner of the Australasian Legal Business Magazine’s Dictation & Transcription “ËœService Provider of the Year 2010′ and “ËœDictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. Further info is available at http://www.bighand.com.

# # #

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2011/8/prweb8723433.htm

Source: prweb

comments powered by Disqus