Plum Upgrades Infrastructure for Growth and Improved Service
NEW YORK, Aug. 18, 2011 /PRNewswire/ — After solid growth over the last few years, IVR and survey utility leader Plum Voice has substantially increased its telecommunications, Web and database cloud infrastructure to increase capacity and provide even greater redundancy, failover and disaster recovery services to its customers.
“With the growth in our infrastructure and the number of service contracts we’re supporting, we wanted to upgrade our infrastructure to support even more customers with high call volumes and businesses that require burst capacity on demand,” said Plum CEO Andy Kuan. “Plum’s increase in infrastructure can handle even larger call spikes and higher outbound call volumes, while providing each Plum customer with excess capacity.”
Plum has improved service and uptime for all of the company’s customers with faster equipment and more capacity.
A new database cluster for the core database has more space to accommodate customer growth and incorporates servers that are six times faster. It also isolates the core database from the tool databases such as Floodlight and QuickFuse for better performance.
New monitoring servers and software run eight times faster than previous systems while providing more robust monitoring capabilities to continually test all the software and technology required to run a telco-grade IVR service with a 99.999% uptime guarantee.
Upgraded network-switching equipment increases reliability, speed and adaptability. New network routing equipment provides superior routing capabilities. Improved gateways enable greater call-routing flexibility to provide easy access to a number of telecommunications networks for dynamic real-time call routing between datacenters.
About Plum Voice
For businesses of all sizes that demand high-performance, versatile and scalable multimodal solutions, Plum Voice offers a rare combination of proprietary technology and enterprise-grade infrastructure. We deliver Web-based communications platforms that enable companies to exceed their business goals and streamline their business processes.
SOURCE Plum Voice