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CosmoCom Signs Tatung Systems Technology As Master VAR for Taiwan; Leading Solution Provider With 80% Penetration of Call Center Market

Posted on: Monday, 29 August 2005, 09:00 CDT

CosmoCom, The Contact Center On-Demand(TM) Company, today announced the appointment of Tatung System Technologies Inc (TSTi) as its Master Value Added Reseller in Taiwan. TSTi is Taiwan's leading solution provider, providing innovative Computer, Communications, and e-Commerce solutions, with a major practice in call centers.

TSTi's call center customers are positioned in many different industries, including telecommunications, ISP, manufacturing, transportation, healthcare, finance, and government. With more than 10 years of experience in the call center market and a market penetration of almost 80%, TSTi distributes the finest products available in the world and supports them with its top-tier engineering and technical expertise both in data networks and in voice networks.

TSTi's latest call center initiative is to offer the efficiency and effectiveness of Voice Over IP. "The local inbound call center market is saturated, said S.M. Tien, TSTi's President, "and so we need new sources of revenue, which means new products, new applications, and new solutions we can sell to our existing customer base, and of course to new customers as well. As the global leader in Telco-grade VoIP contact center technology, CosmoCom is an ideal partner for us."

S.M. Tien further explained, "CosmoCall Universe(TM) is not only the right choice for the traditional premise-based customers upgrading to IP multimedia contact centers, but also, with its pure-IP architecture and unique multi-tenancy features, for service providers, who use the platform to offer hosted and managed contact center solution to the market. We believe that this broad coverage will give us access to many new opportunities we can address with our current organization."

"TSTi is an excellent channel partner for CosmoCom because of its strong sales forces, broad technical expertise, and great call center market presence," said Ari Sonesh, CosmoCom's Chairman and CEO. "We believe that our partnership will be beneficial to both companies, and we expect to announce our first major win very soon."

About TSTi

TSTi is a public company in Taiwan with 420 employees. TSTi's Business Communications unit has traditionally had two core lines of business - one in data communication, featuring IP switching products from Cisco, and one in voice communication, featuring circuit switching products from Avaya. With CosmoCall Universe, TSTi is taking a major step into the world of VoIP and convergence. Other units of TSTi, including Computer Systems, Application Solutions, and Software Development also participate in its contact center initiatives as required.

About CosmoCom

CosmoCom(TM), The Contact Center On-Demand(TM) Company, empowers organizations to achieve higher levels of customer service while reducing costs, by supporting their enterprise-wide contact center needs from one all-IP, virtual contact center platform, self-hosted or hosted by a network service provider. Its flagship product, CosmoCall Universe(TM), is the multi-tenant hosting platform of choice for top tier network service providers worldwide, and is fast becoming a favorite for their own customer care as well. The platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

Source: Business Wire

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