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Long-Distance Phone, Cell Outages Widespread

Posted on: Tuesday, 30 August 2005, 18:00 CDT

Cell phone service was spotty and long-distance callers met busy signals on Monday as Hurricane Katrina knocked out key telecommunications hubs along the Gulf Coast.

Most long-distance and cellular providers reported trouble, while the dominant local phone provider for the hurricane zone, BellSouth Corp., did not immediately quantify the extent of storm-related - service disruptions.

Sprint Nextel Corp.'s long-distance switch in New Orleans failed soon after the storm hit, meaning no long distance call could be placed into or out of the area, said company spokesman Charles Fleckenstein. Customers who tried got busy signals or recordings informing them that all circuits are busy, he said.

He attributed troubles to flooding and power loss.

Many of AT&T Corp.'s facilities in the area were operating on backup generator power but some were completely down, likely because of flooding. Long-distance calls could not be properly relayed along AT&T's Gulf Coast fiber-optics routes.

AT&T's traffic-management software was able to reroute some calls when spare capacity existed elsewhere, but spokesman Jim Byrnes said thousands of calls still were failing to get through.

The company said Internet data networks were operating fine.

MCI Inc. spokeswoman Linda Laughlin said one fiber cable east of New Orleans was cut and other facilities had "some water issues." But she said customers faced at most a few seconds' delay as MCI rerouted calls to other cables.

There were no reports of the storm knocking down any cell phone towers, but many stopped working because of power problems.

Many of Sprint's cell towers in the New Orleans area switched to batteries or generators but could not be recharged because crews could not reach them, Fleckenstein said. Some towers stopped working completely by early afternoon, and many more were expected to fail as power loss continues, he said.

Cellular provider Cingular Wireless also reported service interruptions in the coastal communities of Mobile and Baldwin, Ala., because of power outages. Cingular also had problems in New Orleans, Baton Rouge, La., and Biloxi, Miss.

In Florida, about 46,000 BellSouth Corp. phone lines remained out of service, representing less than 2 percent of lines in the affected counties. The company said its crews already restored service to nearly 356,000 lines since the storm hit Florida late last week.

Source: Columbian

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