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Solarcom Achieves IP Communications Specialization From Cisco Systems

Posted on: Tuesday, 6 September 2005, 06:00 CDT

Solarcom LLC, a provider of total technology solutions, announced today it has achieved the IP Communications Specialization from Cisco Systems(R). This specialization recognizes Solarcom(R) for having acquired the advanced training, knowledge, personnel and experience to deliver multisite Cisco(R) IP Communications solutions to the mid and enterprise markets.

"As the IP market continues to evolve, today's IP communications customers are looking for comprehensive solutions that address their business needs rather than a specific technology," said Surinder Brar, senior director of Worldwide Channels Marketing for Cisco Systems. "Our IP Communications Specialization program recognizes companies like Solarcom that have ability to deliver complete enterprise-class IP Communication solutions over multiple sites and geographies."

"Our commitment to providing world-class, best-fit solutions to our customers has placed Solarcom at the forefront of evolving business technologies," said Eric Prockow, Chairman and CEO of Solarcom Holdings, Inc. "This certification from Cisco confirms what our customers have known for years -- that Solarcom delivers cost-effective technology solutions that provide genuine value and a measurable return on their technology investment."

In order to qualify for the Cisco IP Communications Specialization Solarcom had to meet or exceed the following requirements, as outlined by Cisco:

Resource Requirements

The Cisco IP Communications Specialization required Solarcom to fulfill the following job roles with qualified individuals who have met specific testing requirements: an account manager, responsible for IP Communications sales methodology; a project coordinator, responsible for project coordination and execution; a systems engineer, responsible for IP Communications solution planning and design; two field engineers, one responsible for the implementation and operation of the IP Communications solution, and one responsible for the contact center solutions such as Cisco Unity(TM) Unified Messaging and Cisco IP Contact Center (IPCC) Express Edition; and an operations specialist, responsible for troubleshooting network problems related to IP communications solutions.

Customer Satisfaction Requirement

In addition to the personnel requirements, Solarcom was also required to provide a minimum of six IP telephony reference accounts. From these six reference accounts Solarcom had to obtain a 4.5 out of 5 customer satisfaction rating.

Lab Requirement

The IP Communications Specialization also required Solarcom to build an IP communications operational lab, to be used for demonstration, support, and training.

About Solarcom

Solarcom is a Cisco Gold Certified Partner, the highest relationship level available to Cisco business partners. Gold Certified Partner status means that Solarcom delivers the highest level of service and support, has demonstrated excellence in at least three Cisco technology specializations, and has achieved a high, measurable level of customer satisfaction. As of July 1, 2005, 79 organizations in the United States have both qualified as Gold Certified Partners and achieved the IP Communication Specialization.

Established in 1976, Solarcom Holdings, Inc. delivers total technology solution services through four key business units: -- Solarcom, LLC, a leading end-to-end business and technology consultant and total solutions provider. Headquartered in the greater metro Atlanta area, the company operates 25 offices across the U.S. -- Atlantix Global Systems, LLC, one of the world's largest resellers of used and unused IT hardware. -- Comlanta, LLC, a leader in disaster recovery and managed dedicated solutions. -- Solarcom Partner Services, a master reseller of telecom and IT solutions.

For more information about the Solarcom Holdings family of companies, visit www.solarcom.com.

Copyright (C) 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, and Cisco Unity are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)

Source: Business Wire

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