Gloria Phillips Named Sprint National Service Hero
NEW BERN, N.C., Oct. 13 /PRNewswire/ — Gloria Phillips understands that many factors are key to providing exceptional customer service, including product knowledge, patience, courtesy, and follow through. She takes great pride in providing customers the service they not only deserve, but also have come to expect. For her dedication, Phillips has been named Sprint’s National Service Hero. (Logo: http://www.newscom.com/cgi-bin/prnh/20001013/SPRINTLOGO ) During Customer Service Week Oct. 6-10, Sprint Phillips, a Sprint associate for 31 years, has received many unsolicited customer commendations on her service skills while serving in the New Bern call center. According to customer surveys, Phillips has been successful at resolving customer issues on the first call on more than 97 percent of calls this year. “Sprint is fortunate to have hundreds of representatives whose work with our customers qualifies them as ‘service heroes,’ so the selection process was difficult,” said Gerald Piper, director of Sprint call centers – east region. “Gloria is a shining example of what Sprint looks for in a representative. She is committed to providing exceptional customer service on every call and has a consistently positive, upbeat attitude that permeates throughout the New Bern call center. It’s really tough to have a bad day after you talk with Gloria!” Bob Sloboda, vice president of sales and service for Sprint’s Consumer Markets Group, announced that Phillips is the National Service Hero and presented her with a $1,000 gift certificate and trophy on Thursday in the call center. “Gloria has an unbending dedication to providing exceptional service to every customer on every call,” Sloboda said. “Her positive attitude, patience, confidence and communication skills are appreciated all year long, but especially during Customer Service Week.” Customer Service Week was established in 1988 and proclaimed a national event in 1992 by the U.S. Congress to thank and encourage dedicated workers who serve the public everyday. Sprint held daily appreciation events in its call centers across its 18-state local service territory during the week. For more information on Sprint’s activities in North Carolina, go to sprint.com/commitment. About Sprint Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States’ first nationwide all- digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States. For more information, visit http://www.sprint.com/ . CONTACT: Tom Matthews of Sprint, +1-919-554-7185, Web site: http://www.sprint.com/
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