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Independence Air Ranks 2nd Among 16 U.S. Airlines in Market Metrix Hospitality Index of Airline Customer Satisfaction

Posted on: Tuesday, 6 September 2005, 15:00 CDT

DULLES, Va., Sept. 6 /PRNewswire-FirstCall/ -- Low-fare airline Independence Air is proud to announce it has been ranked number two for customer satisfaction among 16 domestic airlines in the nationally- recognized Market Metrix Hospitality Index. The results were compiled during the second quarter of 2005. This is the first time Independence Air was listed in the Airline Customer Satisfaction survey.

(Logo: http://www.newscom.com/cgi-bin/prnh/20031119/DCW018LOGO-a )

According to San Rafael, CA-based Market Metrix, LLC, their Hospitality Index (MMHI) is the largest and most in-depth measure of airline, hotel and car rental performance available today and has become a touchstone for the hospitality and travel industry. It is based on 35,000 interviews conducted each quarter. In addition to its airline survey, the company also collects customer satisfaction data on eight car rental agencies, and 110 hotel brands.

The results in the category of Airline Customer Satisfaction are as follows:

1. JetBlue Airways 89.9 2. INDEPENDENCE AIR 89.1 3. Midwest Airlines 83.7 4. Frontier Airlines 80.5 5. Hawaiian Airlines 79.9 6. Southwest Airlines 79.3 7. American Trans Air 78.0 8. Alaska Airlines 77.8 9. AirTran Airways 77.0 10. Continental Airlines 75.1 11. Delta Air Lines 73.5 12. America West Airlines 73.2 13. American Airlines 73.0 14. United Airlines 72.4 15. US Airways 72.2 16. Northwest Airlines 72.1

The complete survey information is available at the Market Metrix website http://www.marketmetrix.com/

Independence Air Chairman and CEO Kerry Skeen said, "All of us continued to be energized by the praise and appreciation we receive every day from customers who recognize we are working hard to deliver a very different kind of travel experience every day." He added, "This survey is based solely on whether customers are satisfied with our service and our people -- especially when compared to what they are used to aboard other airlines they've flown in the past -- and the results speak for themselves. Congratulations to our entire FLYi team for another great accomplishment."

In addition to the Market Metrix survey, Independence Air was recently named the 3rd best domestic airline by the readers of Travel + Leisure Magazine.

Independence Air offers low fares every day to 44 destinations from Maine to Florida and across to the West Coast with comfortable leather seats and Tender Loving Service(SM). For more information about Independence Air and FLYi, Inc., please visit our website at FLYi.com(R).

Independence Air is the low-fare airline that makes travel fast and easy for its customers with a customer first attitude, innovative thinking and a willingness to challenge the status quo.

Independence Air, FLYi, the "i" logo mark, FLYi.com and Tender Loving Service are service marks of Independence Air, Inc.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20031119/DCW018LOGO-aAP Archive: http://photoarchive.ap.org/PRN Photo Desk photodesk@prnewswire.com

Independence Air

CONTACT: Rick DeLisi, Director, Corporate Communications of IndependenceAir, +1-703-650-6019

Web site: http://www.flyi.com/http://www.marketmetrix.com/

Source: PRNewswire-FirstCall

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