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Cox Communications Won't Charge New Orleans Customers Until Services Restored

Posted on: Thursday, 8 September 2005, 18:00 CDT

As New Orleans-area residents deal with the devastating effects of Hurricane Katrina, Cox Communications, the largest cable TV provider in the state, is working quickly to restore services and aid customers and its communities hard hit by the storm. Cox reiterated today that the company's customers in New Orleans will not be billed for services in September. Cox said it would determine and announce customer account procedures for October and beyond over the coming weeks.

"As residents and businesses recover from this tragedy and deal with countless details of getting their lives back on track, we want to reassure them they don't have to worry about calling us to manage billing for their cable TV, phone and Internet services right now," said Greg Bicket, Region Vice President and General Manager of Cox's operations in the New Orleans area. "We are working quickly to restore residential and commercial services to customers who are trying to return to normalcy in their lives, but we will not charge customers for services not delivered."

While Cox's residential and commercial customers won't be charged until their services are restored, their accounts will remain active so that when the company's delivery network is repaired and customers return to their homes and businesses, their services can be ready to use quickly.

For future updates, Cox's New Orleans customers can log on to www.cox.com, www.coxbusiness.com, or call 1-866-570-8986.

Serving New Orleans, Baton Rouge, Lafayette and nearby areas, Cox Communications is the largest cable TV provider in Louisiana with nearly 700,000 customers. Nationwide, Cox is the nation's 3rd largest cable provider, with 6.3 million basic-cable customers.

Source: Business Wire

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