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Hitachi Global Storage Technologies Selects newScale Service Delivery Management Solution

Posted on: Monday, 27 October 2003, 06:00 CST

FOSTER CITY, Calif.--(BUSINESS WIRE)--Oct. 27, 2003--newScale(R) Inc., the market leader in service delivery management software solutions, today announced it has been selected for the internal facilities services of Hitachi Global Storage Technologies (Hitachi GST). Hitachi GST offers customers worldwide a comprehensive range of hard disk drives for desktop computers, high-performance servers and mobile devices. Hitachi GST selected the newScale RequestCenter solution to reduce service delivery cycle time and manage the demand for facilities services from internal clients and tenants.

Service delivery management solutions enable internal service organizations to streamline service delivery processes, improve employee productivity and reduce service delivery costs. newScale RequestCenter solutions have been shown to reduce direct costs by more than 30 percent, cut service delivery time by 50 percent, and deliver positive ROI in less than 12 months.

"We are always looking for innovative ways to add value to our internal customers, drive down costs and align service delivery with corporate objectives," said Ranga Jayaraman, vice president of Information Technology for Hitachi GST. "By leveraging newScale RequestCenter as our strategic platform for service delivery management, we will be able to shorten the cycle time for delivering facilities services while reducing our support costs for legacy applications."

"newScale creates strategic value by transforming internal service delivery to run like a business," states Scott Hammond, newScale president and CEO. "The impact for customers like Hitachi GST is not just the economic value proposition that includes increased employee productivity and reduced service delivery costs; but as importantly, it allows service teams to align their services with the business needs of the user community."

newScale RequestCenter 2003 is an employee-facing service delivery management solution that helps internal service organizations reduce cost and improve service quality by running service delivery like a business. Global 2000 companies have deployed newScale RequestCenter 2003 to catalog and automate IT, facilities, telecom, workplace and other types of employee services (including employee on- and off-boarding).

About newScale, Inc.

newScale Inc., is the leader in Service Delivery Management software that enables Global 2000 companies to run IT, Facilities, and Telcom service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale's Global 2000 customers, including AIG (American International Group), AT&T Wireless, Hitachi, HP, ING Insurance and Starbucks Corporation, are reducing service delivery costs by 30%, decreasing service delivery cycle time by 50%, and increasing employee productivity. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.

Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.

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