New Global Telecom Walks Away With the 2005 Frost & Sullivan Customer Service Leadership Award for Success in the Wholesale-Hosted IP Telephony Service Market
PALO ALTO, Calif., Sept. 12 /PRNewswire/ — Frost & Sullivan’s recent analysis, North American Hosted IP Telephony and VoIP Access Service, selected New Global Telecom (NGT), Inc. as the recipient of the 2005 Customer Service Leadership Award for its 6DegreesIP wholesale-hosted IP telephony service. The company’s solutions have helped service providers make use of the growing opportunity for business and residential voice over Internet Protocol (VoIP) services rapidly and cost-efficiently.
Each year, Frost & Sullivan presents this award to a company that has exhibited excellence in customer service within its industry. The recipient company has developed and implemented new customer care systems that have set unprecedented standards for customer interaction, timely response, and/or attention to customer needs. It has implemented a system that effectively and efficiently responds to the perceived needs of its end users.
NGT has based its 6DegreesIP product suite on the hosted IP telephony platform of BroadSoft’s BroadWorks and the product also includes a range of services to create a turnkey, managed solution. These VoIP solutions incorporate feature packages, local and long distance VoIP services as well as many ancillary features such as on-demand conferencing.
The 6DegreesIP product suite leverages NGT’s extensive network origination/termination footprint, its sophisticated network management capability, retail billing, and OSS functionality, customer premise equipment (CPE) testing and support, as well as sales, marketing, and training support.
“Throughout 2004, NGT leveraged the advanced capabilities of the BroadWorks’ IP telephony platform and its superior customer service and support programs to attract many wholesale customers,” says Frost & Sullivan Research Analyst Elka Popova. “By December 2004, it was already carrying 20 million VoIP minutes per month and growth in the company’s customer base was recently enhanced by the migration of a large number of Level 3′s former customers.”
The transfer of ICG’s originally retail VoicePipe service to NGT’s wholesale platform validated NGT’s superior capabilities and value proposition yet again. Currently, NGT has over 40 wholesale customers including unbundled network element platform (UNE-P) competitive local exchange carriers (CLECs), Internet service providers (ISPs), application service providers (ASPs), data network providers and Tier 1 carriers.
Almost 75 percent of NGT’s end users are business customers and the other 25 percent are residential. By the end of 2005, NGT expects its customer base to reach 60,000 seats, based solely on current signed customer contracts. The company anticipates over 80 percent of these seats to be made up of business users by the end of 2005.
“NGT’s commitment to deliver greater customer value and superior customer service is apparent with its ability to rapidly deploy and provision most of its solution in less than 90 days, thus enabling the speedy launch of VoIP services,” notes Popova. “NGT customizes each implementation, which includes dedicated account management resources, and involves extensive training and support services.”
NGT’s training curriculum comprises seven modules that are unmatched in the industry. Customers receive access to the 6DegreesIP Resource Center, where they can download sales/marketing materials, view the latest CPE information and access product and support documentation. NGT is also known for its continued innovation and responsiveness to customer needs and feedback. In the last 12 months, it has had five major product releases that offer aggressive functionality to service providers and end users. It has also added conferencing, origination, termination, 800 service, international service, 729 support, state-based billing, trunk replacement, and device certification to meet customer needs.
“NGT continuously strives to enhance the value of its solutions and to provide its wholesale customers with greater opportunities for improving revenues while curtailing costs,” observes Popova. “Through technology innovation, training, and marketing and sales support, it enables clients to stand apart from competitors and improve customer satisfaction and retention rates.”
About New Global Telecom, Inc.
New Global Telecom, Inc. is the leading provider of wholesale-hosted VoIP solutions and outsourced network management services. Through its New Global Telecom and General Telecom brands, the company delivers IP and TDM switch partitioning, outsourced network operations and VoIP services to carriers and service providers, including CLECs, ISPs, VPN providers and VoIP-centric companies worldwide. NGT’s 6DegreesIP product suite of managed wholesale VoIP products offers service providers a highly effective, turnkey solution to address residential and business end-user needs. 6DegreesIP includes a complete range of telephony features, extensive local & long-distance calling footprint, integrated retail OSS, worldwide conferencing capability, training and other support. TDM-to-IP and IP-to-IP switching services are also available. For more information, please visit http://www.ngt.com/ .
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .
Contact: Stacie Jones 210.247.2450 Stacie.jones@frost.com
Frost & Sullivan
CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, orStacie.jones@frost.com
Web site: http://www.frost.com/http://www.ngt.com/