EarthLink Cable Internet Service Receives Top Ranking in PC World's ISP Satisfaction Survey
Posted on: Monday, 12 September 2005, 12:00 CDT
ATLANTA, Sept. 12 /PRNewswire-FirstCall/ -- EarthLink , the nation's next generation Internet service provider (ISP), today announced that it received the highest ranking in PC World magazine's ISP Satisfaction Survey. With eighty-one percent of participating EarthLink Cable Internet service subscribers rating their overall satisfaction with the ISP as "extremely satisfied" or "satisfied," EarthLink continues to outpace its competition with its high speed cable offerings.
In addition to taking first place for overall service, EarthLink Cable Internet was number one for spam blocking among cable Internet providers, and e-mail where it shared top ranking with EarthLink DSL, EarthLink Dial Up and Roadrunner. EarthLink Cable Internet also came in among the top three favorites for reliability, anti-virus features, personalization, upload and download speeds.
"EarthLink has always focused on the subscriber's experience - from connecting to the Internet and technical support to innovative protection tools," said Staci Parker, vice president of cable sales for EarthLink. "Receiving the highest ranking in PC World's survey for customer satisfaction among EarthLink Cable Internet service subscribers is recognition of this commitment."
More than 6,000 PC World readers responded to the magazine's survey which rated major ISPs for speed, technical support, reliability, antivirus and parental controls features, personalization and overall service. Complete survey results are available at find.pcworld.com/47764.
About EarthLink
"EarthLink. We revolve around you(TM)." As the nation's next generation Internet service provider, Atlanta-based EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. Serving over five million subscribers, EarthLink offers what every user should expect from their Internet experience: high-quality connectivity, minimal online intrusions, and customizable features. Whether it's dial-up, high-speed, web hosting, wireless voice and data services, or "EarthLink Extras" like home networking, security or voice over IP, EarthLink provides the tools that best let individuals use and enjoy the Internet on their own terms. Learn more about EarthLink by calling (800) EARTHLINK or visiting EarthLink's Web site at http://www.earthlink.net/.
EarthLink
CONTACT: Deisha Galberth of EarthLink, +1-404-748-7146, orgalberth@corp.earthlink.net
Web site: http://www.earthlink.net/http://find.pcworld.com/47764
Source: PRNewswire-FirstCall
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