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Unisys Wins QUALCOMM 3G A-List Award for Innovative Mobility Wireless Program Benefiting Service Clients

Posted on: Wednesday, 28 September 2005, 09:00 CDT

QUALCOMM Incorporated (Nasdaq:QCOM), a leading developer and innovator of Code Division Multiple Access (CDMA) and other advanced wireless technologies, has named Unisys (NYSE:UIS) the winner of the third annual 3G A-List Award in the Large Company Category (more than 5,000 employees). The award, honoring a wireless solution with major business impact, recognized a Unisys program that enables the company's approximately 1,700 North America-based field service representatives supporting clients' IT infrastructure to speed up customer service, reduce the cost of service management and improve measurement of service delivery.

Unisys received the award on the evening of September 27 at a reception at the CTIA Wireless I.T. & Entertainment conference here.

The solution enables Unisys Client Infrastructure Representatives (CIRs) to obtain changes to service orders as soon as they occur and report the results of service calls at the time of completion, rather than call them in later. Unisys anticipates that the solution will significantly reduce involvement by Unisys call center personnel, freeing them and the CIRs to focus more attention on client contact and service.

The North American program is part of a global Unisys initiative to deploy a mobile infrastructure that enables Unisys CIRs, who answer more than 10,000 service calls daily, to continually enhance customer service.

"QUALCOMM congratulates Unisys for its innovative and successful implementation of this mobility wireless data solution based on 3G CDMA2000(R) 1X technology," said Kristin Taylor, director of enterprise business development for QUALCOMM. "3G CDMA solutions are enabling real-world success stories such as this Unisys mobility solution, which adds a new dimension to their service delivery capabilities and further enhances their commitment to exceptional customer service."

Award-Winning Solution Integrates Multivendor Mobile Technologies

Employing wireless personal digital assistant (PDA) smart phones, the Unisys solution relies on CDMA2000 1X and is powered by Sprint's CDMA network. Running Microsoft Windows Mobile 2003 operating environment, the PDA's communicate over the CDMA network with Unisys central Service Request Management System (SRMS). Without modifying the SRMS application, server-based mobility middleware employing the Microsoft Windows environment converts Web-based transactions from SRMS into displays that Unisys service personnel can easily read and respond to.

The solution's security capability, employing both data encryption and password-enabled identity and access management, provides access only for authorized personnel and helps prevent sensitive service and client information from being compromised during transmission.

Unisys implemented this solution in less than three months, using the same service delivery process deployed for customers. Relying on Unisys proven global service delivery processes and infrastructure, the company dramatically reduced anticipated per-user deployment time.

Unisys Managed Mobility Solutions Deliver Strategic Business Advantages to Clients

Unisys provides clients with secure, end-to-end, managed mobility solutions that help them plan, build, run and monitor the optimal mobile IT infrastructure to support their evolving strategic business objectives. Comprising consulting, deployment and management services, these solutions provide a consistently managed mobility environment that helps enterprises capitalize on Unisys services delivery expertise and infrastructure for a host of benefits:

-- Extended business processes, new channels to market and increased customer satisfaction.

-- Improved workforce productivity and satisfaction.

-- Enhanced efficiency in addressing customer service requirements.

-- Improved use of IT resources enterprise-wide.

-- Improved business insight into field operations.

-- Greater IT flexibility and agility to meet evolving market needs.

-- A roadmap that helps maximize the enterprise's capital and operating expenses in the near and long terms.

About QUALCOMM

QUALCOMM Incorporated (www.qualcomm.com) is a leader in developing and delivering innovative digital wireless communications products and services based on CDMA and other advanced technologies. Headquartered in San Diego, Calif., QUALCOMM is included in the S&P 500 Index and is a 2005 FORTUNE 500(R) company traded on The Nasdaq Stock Market(R) under the ticker symbol QCOM.

About Unisys

Unisys is a worldwide information technology services and solutions company. Our people combine expertise in consulting, systems integration, outsourcing, infrastructure and server technology with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com.

RELEASE NO.: 0928/8579

http://www.unisys.com/about__unisys/news_a_events/09288579.htm

Unisys is a registered trademark of Unisys Corporation. QUALCOMM is a registered trademark of QUALCOMM Incorporated. 3G A-List Awards is a trademark of QUALCOMM Incorporated. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

Source: Business Wire

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