Quantcast
Last updated on April 16, 2014 at 8:56 EDT

Virtual @Home Call Centers Play Crucial Role in Economic Recovery According to Federal Communications Commission

August 30, 2011

DENVER, Aug. 30, 2011 /PRNewswire/ — Alpine Access, the premier provider of virtual contact center solutions and services, today announced plans to hire over 1,000 work-from-home employees across the nation by the end of 2011. These jobs will primarily focus on customer service and are the result of ongoing demand from new and existing Alpine Access clients. These open positions further illustrate the positive impact the virtual home-based call center model is having on the nation’s economy.

Earlier this month, FCC Chairman Julius Genachowski, discussed the importance of the call center industry to America’s economic revival, highlighting virtual call center growth and the 60,000 Americans currently working as contact center reps from their homes. Alpine Access’ ability to hire the most qualified talent across the country provides significant support in this effort to help Americans affected by the economic downturn.

“Since pioneering the virtual @home model for call centers in 1998, Alpine Access has hired thousands of Americans,” said Christopher M. Carrington, President and CEO of Alpine Access. “We are proud that our company’s continuing growth and success enables us to hire even more Americans while also supporting the government’s economic recovery efforts.”

Ideal candidates for Alpine Access positions are self-starters desiring home-based employment. Alpine Access customer care professionals have educational backgrounds, a work history that includes previous customer service related responsibilities and strong online computer skills. To learn more about specific employment requirements or to apply for a home-based position, please visit the Alpine Access website at www.alpineaccess.com and click on the ‘Apply’ tab.

Alpine Access continues to transform how and where the world learns, works and lives. Its virtual business processes include outsourced home-based contact center services and solutions, SaaS-based e-learning capabilities, virtual workforce consulting and a virtual recruiting platform.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 4,500 professionals in the U.S. and Canada, Alpine Access was recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access’ clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. Visit www.alpineaccess.com or call 1-866-279-0585 for more information.

Available Topic Expert(s): For information on the listed expert(s), click appropriate link.

Christopher M. Carrington

http://www.profnetconnect.com/chris_carrington

SOURCE Alpine Access


Source: PR Newswire