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Alpine Access Remains a Bright Spot in Tough Economy

September 7, 2011

DENVER, Sept. 7, 2011 /PRNewswire/ — Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the first half of 2011, with revenue growth of 76% over the prior year. The company sustained its pace of rapid expansion to meet unprecedented client demand, and has now achieved three straight quarters with revenue growth over 75%. Alpine Access’ success continues to validate the desire by leading brands to improve their customer experiences through a domestic, work-at-home delivery model.

In addition to its impressive top-line performance, Alpine Access announced a number of major milestones and achievements in the first six months of 2011:

  • Establishment of a Canadian subsidiary and the launch of a $50 million homeshore initiative for one of Canada’s largest communications providers;
  • Third-party HIPAA compliance validation and the implementation of a large-scale program supporting a Fortune 1000 health insurance provider;
  • Successful ramp of an innovative member services solution for one of the world’s largest non-profit organizations;
  • Opening of a new Technology and Operational Excellence Lab to support major clients in the consumer electronics, financial services, and communications sectors; and,
  • Expansion of its executive leadership team to further accelerate the company’s growth, including appointments to the CFO and SVP of Operations roles.

Alpine Access’ ongoing success is a bright spot in an economy beleaguered by slow growth and high unemployment. Due to aggressive expansion plans from its clients, Alpine Access recently announced plans to hire an additional 1,000 professionals by year-end. In the past twelve months, the company has added more than 1,500 new home-based employees, while many of its brick-and-mortar competitors continue to shutter their domestic call centers causing widespread layoffs.

“Many companies in the contact center industry have outsourced large portions of their workforces overseas in the past decade, to places like the Philippines, India and Latin America. Alpine Access’ growth demonstrates that there is renewed interest in North American based delivery, as customers increasingly demand high-quality, onshore service rather than calling across the globe,” commented Peter Ryan, Lead Contact Center Analyst at Ovum.

“With unemployment stubbornly stuck above 9%, it is personally and professionally fulfilling to be part of a high-growth organization that is taking a leadership role in bringing jobs back from overseas,” said Christopher M. Carrington, President and CEO of Alpine Access. “Our brand-conscious clients recognize and appreciate the value and service that our home-based professionals provide, while our virtual business processes deliver a solid return on investment through lower costs, greater flexibility, and improved efficiency. We remain focused on delivering on that value to our clients every day, and look forward to continued growth with them in the months and years to come.”

About Alpine Access

Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through over 4,500 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based recruiting and eLearning platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington

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SOURCE Alpine Access


Source: PR Newswire