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BOWE BELL + HOWELL Selects Everdream Desktop Management Services to Securely Manage Remote PCs

Posted on: Tuesday, 11 October 2005, 09:00 CDT

Everdream, the leading provider of hosted Desktop Management Services, today announced that BOWE BELL + HOWELL, the world's leading manufacturer of document processing and postal solutions, has selected Everdream to provide web-hosted asset management, anti-virus, patch management, software distribution, remote control, online backup and help desk services to all of its 1,800 employees, including approximately 1,000 remote field technicians. BOWE BELL + HOWELL's goal is to better align IT with its business strategy and chose to outsource its desktop management needs to Everdream to focus their IT resources on more critical strategic projects.

BOWE BELL + HOWELL delivers a broad range of document management solutions that increase productivity, efficiency, media flexibility and message integrity. With thousands of employees worldwide, including a large field service organization, their IT staff needed a solution that could quickly and easily manage, secure and protect its large remote workforce.

"It is always challenging to deliver quality IT support to the BOWE BELL + HOWELL associates who are based in our main facilities, but it is a real struggle to deliver the same quality to our field employees who directly interact with our customers on a day-to-day basis," said Ron Ridge, vice president and CIO for BOWE BELL + HOWELL. "We searched for a partner who could help us improve overall IT and desktop management support for all of our employees regardless of where they are located."

After evaluating competitive offerings, the company decided Everdream's proven, outsourced suite of services was the most attractive option. Everdream's customized help desk managed service enables BOWE BELL + HOWELL to maintain the specific personalized support they had previously with their internal solution. In addition, Everdream provides integrated desktop support processes, tools and resources as part of their complete desktop management solution.

"We are very excited about our relationship with Everdream," added Ridge. "Prior to our implementation, we did not have much insight into our network. Now, I log on to the Everdream Control Center every day because it provides me with real-time visibility into what is running on our PCs -- from operating systems to patch levels and anti-virus updates -- enabling us to proactively control and secure our computer assets."

"BOWE BELL + HOWELL is a great example of how Everdream helps businesses increase the efficiency of solving critical IT pain points," said Mark Hoffman, president and CEO for Everdream. "Automation and integrated management are critical to the successful maintenance of distributed workforces. Everdream's services help businesses such as BOWE BELL + HOWELL quickly and cost effectively manage their IT assets and keep their networks secure and up-to-date."

About Everdream Desktop Management Services

Everdream hosted Asset Management service allows BOWE BELL + HOWELL to maintain a precise hardware and software inventory for PC and mobile systems across the organization. Software Distribution enables the rapid deployment of applications to any online user at any time.

Virus Protection automatically protects PC assets from the latest virus threats. Patch Management identifies, distributes, and installs necessary software patches while allowing administrators to track status and evaluate system protection. Web-based Remote Control allows connection to any system from anywhere in the Internet regardless of NAT or Firewall issues. Everdream's offering also includes comprehensive help desk, delivering live 24x7 support with industry leading service guarantees. Finally, Everdream's Online Backup service protects users by securely and automatically backing up data to fully redundant, off-site data facilities.

About Everdream

With over 140,000 seats under management, Everdream Corporation is the leading provider of hosted desktop management services that manage, secure, and support businesses' PCs, allowing companies to focus on their own core competencies. Through the innovative web-hosted Everdream Control Center, customers receive software-as-a-service enabling them to receive hardware and software asset life-cycle support, virus protection, data backup, automated software updates, patch management, and help desk services. Through Everdream's proprietary and patented technology, customers, whether located on the corporate campus or remotely, have access to Everdream's services. This greatly simplifies IT operations while reducing costs and improving service levels.

With operational facilities in Fremont, California, Dallas, Texas, and Charlotte, North Carolina, Everdream manages desktops for companies in 60 countries across the globe, including ADP, Korean Airlines, Brocade Communications, Salesforce.com, Sonic Automotive, Midas, Sylvan Learning Centers, and many others. Everdream can be reached at www.everdream.com or 888-307-7299.

About BOWE BELL + HOWELL

Headquartered in Chicago, BOWE BELL + HOWELL, a company with more than 70 years of industry experience, is a leading provider of high-performance document management solutions and services. The company's portfolio of cutting, packaging, inserting, plastic card, sorting, integrity, print-on-demand and software solutions is the most comprehensive product offering for paper-based and digital mail communications. These solutions are supported by the largest dedicated service organization in the industry. For further information on BOWE BELL + HOWELL, please visit www.bowebellhowell.com.

Everdream is a registered trademark of Everdream Corporation. BOWE BELL + HOWELL is the trademark of BBH, Inc. All other products and company names herein may be trademarks of their respective owners.

Source: Business Wire

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