Brix Networks Announces Customer Care Solution For Residential VoIP Service Providers
Posted on: Sunday, 16 October 2005, 03:00 CDT
By Kalinoski, Glenn J
Brix Networks, a provider of real-time performance management and service assurance solutions, has announced the availability of BrixCare Self-Service, a new VoIP quality measurement and reporting application that is designed to help service providers cut subscriber acquisition and support costs.
BrixCare Self-Service consists of three primary components:
On-demand VoIP Agent, a digitally signed, lightweight Java applet that is downloaded to a subscriber's PC, either in self-service mode or at the direction of a customer service representative;
Central Management Software, a platform that collects information and presents it in audience-appropriate formats that are actionable and relevant to customer service reps, NOC engineers and management; and
Brix Verifiers, hardware appliances that reside in the provider's network for terminating test calls and measuring VoIP call quality.
BrixCare Self-Service can be used as both a pre- and post-sign- up application. The applications measure several signaling quality metrics, including the time for each call-setup phase and complete call-setup time, and also provides delivery of quality diagnostic metrics, such as latency, packet loss and jitter.
www.brixnet.com.com
Copyright Technology Marketing Corporation Sep 2005
Source: Customer Inter@ction Solutions
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