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UniPress Software Announces New Version of FootPrints Asset Management Offering 100% IT Asset Visibility and New Support Tools

Posted on: Tuesday, 1 November 2005, 09:00 CST

New Version Helps Support Organizations Speed Customer-Problem Resolution With More Comprehensive IT Asset Discovery and Tracking, New Information Resources, Faster Audit Speed, and New Decision Support Tools

UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced the newest version of FootPrints(R) Asset Management, powered by Centennial Discovery 2005(TM). The newest release of FootPrints Asset Management empowers service desk personnel and IT managers to take even more control of their support operations by leveraging comprehensive, automated IT asset discovery and tracking to access accurate, up-to-the-minute configuration data on desktop and network hardware and software assets. This new version includes a user-configurable dynamic dashboard for key audit data analysis, a unique online resource portal for instant access to vital software reference information, support for Microsoft(R) Active Directory(TM), and several updates designed to improve the audit speed, information accuracy, and application support that is essential to delivering 100% network visibility.

With FootPrints Asset Management, organizations can dynamically find, audit, and track all hardware and software deployed across a network. This add-on module to FootPrints is a web-based asset discovery and tracking system that automatically takes snapshots of user's desktops or laptop configuration and captures a broad range of information, including the type of operating system (OS) and other hardware or software that is installed on the computer. Seamlessly integrating this information into FootPrints, support agents can pinpoint technical problems faster, auto-populate asset inventory information into a FootPrints trouble ticket, and expedite the resolution process.

FootPrints Asset Management is extremely easy-to-use, and this latest release builds on the product's key differentiating features of comprehensive device discovery, location identification, change monitoring, software identification, and strong scalability. The tool significantly cuts costs and the time it takes to identify problems and resolve them when agents are able to work with accurate, up-to-the-minute configuration audits about users' machines.

Some new features of FootPrints Asset Management include a discovery software portal, web-based dashboard, Microsoft Active Directory support, compliance with the US Rehabilitation Act (Section 508), dynamic hardware audits, monitor serial number tracking, IBM(R) AIX(R) support, and much more. Specifically, some of the new features include:

Web-based Dashboard - Provides organizations with an easy-to-access snapshot view of their IT assets and enables them to run reports designed to represent discovery data based on specific solutions. With this web-based dashboard, organizations can run reports designed to represent discovery data based on specific solutions needs, license compliance, asset availability, project planning, risk management, and more.

Software Portal - Enables organizations to easily access information above and beyond the asset data. This portal enables users to quickly look up information on discovered software to identify what the software is, who develops it, and determine whether or not their organization is legally compliant with software licensing.

Microsoft Active Directory Support - Enables Microsoft(R) Active Directory(TM) users to mirror their user groups and organizational units in FootPrints Asset Management. This makes it easier to deploy agents, navigate audit results, and report on audits using a common view of the network.

Section 508 Compliance - FootPrints Asset Management's web reporting interface is compliant with the US Rehabilitation Act Section 508 legislation, and ensures that FootPrints Asset Management is accessible to people with disabilities.

The tool also includes other new features, such as dynamic hardware audits, which reduce the time it takes for organizations to be made aware of changes on their network; the ability to monitor serial number tracking, which makes it simple for organizations to track and manage leased IT equipment by having the ability to detect serial numbers and manufactured date of VDU monitors; and support for discovery of IBM(R) AIX(R) server, which gives organizations the ability to support IBM AIX hardware, further increasing FootPrints Asset Management's breadth of audit coverage.

"In help desk and support environments, having the ability to access accurate IT asset information enables agents to diagnose technical problems more quickly, saving them a great deal of time and improving customer satisfaction," explained Mark Krieger, President of UniPress Software. "FootPrints Asset Management delivers an extremely automated and comprehensive IT asset management tool to audit a user's desktop and identify any application or hardware issues, capture this information within the trouble-ticket, and ultimately speed up the support process."

Pricing and Availability

FootPrints Asset Management is an integrated, add-on component to FootPrints and is priced per workstation, starting at $30 per license. UniPress offers volume pricing, as well as discounts for educational institutions and government agencies. Contact UniPress for additional product and pricing information at 1-800-222-0550 or 732-287-2100, via the web at http://www.unipress.com, or send email to info@unipress.com.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.

Source: Business Wire

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