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Single Source Selects Cognos to Integrate Business Intelligence Solution With SM-Plus(TM) Service Business Software

Posted on: Tuesday, 1 November 2005, 12:00 CST

Single Source Systems, Inc., a leading producer of enterprise-wide service business software, recently announced an OEM agreement with Cognos, the world leader in business intelligence (BI) and corporate performance management, to integrate Cognos BI with SM-Plus(TM) service business software developed by Single Source.

Cognos helps companies build successful businesses and strengthen relationships with their customers, suppliers and partners by providing the information insights needed to make strategic business decisions. The combined Single Source and Cognos offering will provide service-centric businesses with a high-end analytic and reporting tool integrated with a robust service management solution. This vertical market solution will help customers more accurately and efficiently analyze business trends and exceptions related to customers, internal and external service activities, parts, projects, warranties, and contracts which result in making informed decisions more quickly and easily by end users within the organization.

"Many high-growth service companies are looking to add more value to their customer relationships without compromising operational efficiency and overall profitability," said Ted Jandl, Cognos Area Vice President of Strategic Partners. "Integrating Cognos BI's market-leading analytical and reporting capabilities with SM-Plus will minimize the complexity and effort required to satisfy customer demands while helping service companies maintain or increase margins."

Cognos BI can improve an organization's performance by:

-- Leveraging the existing data investment by turning collected data into meaningful reports and analysis

-- Aligning all personnel with common data definitions making priorities better understood across the organization

-- Shortening decision-making time by viewing changes in key business drivers in real time

-- Meeting information needs of all users with flexible user-friendly reporting

The SM-Plus service management solution improves customer satisfaction while maximizing uptime and profitability. SM-Plus helps businesses:

-- Reduce cost of service and warranty repairs

-- Respond faster to customer inquiries

-- Better utilize and allocate resources

-- Offer flexible contract and billing options

-- Increase service revenues

-- Anticipate service impact from product changes

"We are very happy to be providing the industry leading business intelligence and analytics tool to our customers," said Tony Petrucciani, CEO, Single Source. "Cognos' market leadership and ability to deploy business intelligence and integrate easily with SM-Plus played a key role in our decision. Our customers will be genuinely satisfied with the ability to analyze their customer and vendor relationships, contact center activities, depot or field-based activities, warranty and service agreement profitability, and part failure and replenishment, just to name a few."

About Single Source Systems, Inc.

For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 250 customers worldwide, Single Source focuses on the total success of our customers - making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com.

Source: Business Wire

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