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Multi-Tech Systems Inc. Selects Altura to Provide a Converged Avaya and Extreme Networks VoIP Solution

Posted on: Wednesday, 2 November 2005, 06:00 CST

Multi-Tech Systems Inc., a leading data communications and telecommunication technology company, has selected Altura Communication Solutions to provide and implement a converged communication network with Avaya's Internet Protocol (IP) telephony, software applications and Extreme Networks layer 3 switches.

The Avaya Voice over IP (VoIP) system at Multi-Tech Systems' world headquarters includes Avaya Communication Manager S8500, Spectralink Wireless IP Phones, IP Office conferencing, VoIP Trunks to France and the United Kingdom, IP Phones, Avaya BCMS, VuStats and Extreme Networks Summit 300's and 400's switches.

"Our previous phone system performed extremely well for almost two decades since its installation in 1989," said Gene Schweiss, vice president of finance at Multi-Tech Systems. "But we were ready for some of the advanced features available with IP telephony such as wireless phones, PC integration and unified messaging. We also needed the same exceptional service we had been used to with our previous system. Through considerable research and reference checking, we selected Altura, which is well-known for their high-quality customer support. The implementation went extremely well."

Multi-Tech Systems' converged network is being implemented in phases. Phase 1 consists of replacing their current PBX with Avaya IP system and adding Extreme Networks data switches to a completely new parallel network. Phase 2 will incorporate voice and data applications into the new local area network. The network solution includes implementing IP Office conferencing and wireless telephones. "We have been using a service bureau for the last three years for audio conferencing," said Tim Ridley, IT supervisor of Multi-Tech Systems. "We believe that by bringing audio conferencing in house, our return on investment will be about one to two years."

"Multi-Tech Systems' IP solution was a very complex implementation including IP and analog phones, together with wireless phones, conferencing, contact center and data infrastructure switching," said Bob Blazek, CEO and president of Altura Communication Solutions. "Avaya and Extreme Networks provide a very powerful converged solution offering in the marketplace. Altura provides a single point of contact for implementation, service and support of the converged solution."

Altura is an Avaya Platinum Certified Business Partner. The combination of Avaya's market-leading IP solutions, Extreme Networks and Altura's market-leading service creates a partnership of strength that is unmatched in the telecommunications industry.

About Altura Communication Solutions

With headquarters in Anaheim, Altura Communication Solutions (www.alturacs.com) sells and services a variety of products, including voice over IP switching systems, unified communication systems, contact centers, multi-media conferencing systems, network system management tools, data switching and routing products. The company has nationwide service capabilities and an enterprise customer base of more than 2,500 companies in the financial, education, healthcare and government markets. Altura is owned by Platinum Equity Holding.

About Platinum Equity

Platinum Equity (www.peh.com) is a global acquisition firm specializing in the strategic operation of mission-critical companies according to a unique M&A&O(SM) model of value creation. Since its founding in 1995, Platinum has completed over 40 privately funded transactions, leveraging a multi-billion-dollar revenue base derived from the continued growth of its portfolio. With an established infrastructure in North America, Europe, Asia and South America, Platinum employs a workforce of more than 15,000 serving over 600,000 customer sites worldwide.

About Multi-Tech Systems Inc.

Multi-Tech Systems (http://www.multitech.com) is an ISO 9001:2000 certified global manufacturer of award-winning telephony, Internet and device networking products that connect voice and data over IP networks, add connectivity to equipment using embedded technologies, and provide the latest in cellular wireless technologies.

Multi-Tech Systems products are available through a worldwide network of business partners or in embedded solutions from OEMs.

Source: Business Wire

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