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RedMax Chooses ServiceBench for Automated Warranty Claims System; Commercial Outdoor Power Company to Streamline Service Operations for Nationwide Channel

Posted on: Monday, 7 November 2005, 09:00 CST

ServiceBench, Inc., the leading provider of web-based service supply chain management applications, today announced a contract with RedMax/Komatsu Zenoah. Under the contract, ServiceBench will deliver its Warranty Management solution to automate warranty claims processes for enhanced service operations and reporting.

Specifically, with the system from ServiceBench, RedMax's nationwide network of distributors and dealers will be able to automatically submit and manage warranty claims via an easy to use Web-based interface. The system will significantly speed claims processing times while helping to eliminate errors and redundancies. Standardized production reports will also unveil key trends to help ensure unparalleled product quality.

"ServiceBench welcomes RedMax as a valuable customer and we look forward to the opportunity to help them streamline warranty processes to enhance the overall service experience," stated Michael Dering, President and CEO of ServiceBench. "Our service supply chain solution is perfectly suited for companies like RedMax that have extensive channel relationships supporting a large customer base."

"At RedMax, we are proud of our proven ability to deliver the best commercial outdoor products available backed by the best warranty in the business," stated Malcolm Stieneker, Warranty Manager. "With the user friendly system from ServiceBench, our dealers can more easily and quickly file warranty claims, helping them focus less on paperwork and more on what they care about most - the customer."

About ServiceBench

ServiceBench is the leading provider of web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com.

About RedMax/Komatsu Zenoah

RedMax(R) / Komatsu Zenoah America offers commercial outdoor power equipment for the land care professional. RedMax(R) / Komatsu Zenoah commercial land care products include Trimmers, Brushcutters, Hand-Held & Backpack Blowers, Stick-Edgers, Short & Long Reach Hedge Trimmers, Split Boom EXtreme(TM), Top Handle & Rear Handle Chain Saws, Pole Chain Saws & our exclusive Gas Powered Scissors, The RedMax(R) Reciprocator(TM).

RedMax(R) / Komatsu Zenoah America was the first company to respond to the stringent CARB and EPA emissions standards. In 1998, we introduced our Strato-Charged technology. The result was the quietest, cleanest burning and most fuel-efficient two-stroke engine ever seen.

Source: Business Wire

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