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DATAllegro Selects IBM to Provide Customer Service and Support; Data Warehouse Appliance Vendor Strengthens Offering With 24/7 Support From IBM

Posted on: Monday, 7 November 2005, 09:00 CST

DATAllegro, supplier of data warehouse appliances that lead the industry in price and performance, and IBM Global Services, the world's largest field service and support provider, today announced that they have signed a customer service contract. Under the terms of the agreement, IBM Global Services will provide DATAllegro customers with first line software support as well as first and second line hardware support. The result will be 24/7 support for DATAllegro's customers worldwide.

"Partnering with IBM enables us to offer our clients the expertise of the world's largest and most scalable field support organization," said Stuart Frost, CEO of DATAllegro. "Our relationship with IBM is an important piece of our infrastructure that will enable us to grow both domestically and internationally."

"This initiative is indicative of a growing trend among our clients to leverage IBM's customer service and support skills and capabilities with their customers," said Scott Dougall, General Manager, Technical Support, IBM Information Technology Services. "IBM has thousands of support specialists, a network of support centers, and advanced online diagnostic tools that enable IBM to get the right person on the problem rapidly. For a fast-growing company such as DATAllegro, these capabilities can prove decisive in growing and maintaining a loyal client base."

ABOUT IBM GLOBAL SERVICES

IBM Global Services is the world's largest information technology services and consulting provider. Some 190,000 professionals in more than 160 countries help clients integrate information technology with business value -- from the business transformation and industry expertise of IBM Business Consulting Services to hosting, infrastructure, technology design and training services. Leveraging IBM's unequalled scope and scale, IBM Global Services delivers integrated, flexible and resilient processes -- across companies and through business partners -- that enable clients to save money and transform their businesses to be more competitive. For more information visit www.ibm.com/services.

ABOUT DATALLEGRO(TM)

DATAllegro offers data warehouse appliances with the best price and performance in the industry. Using DATAllegro's patent-pending technology, companies can run faster and more complex queries on their data in order to increase their business intelligence. With prices starting at $20,000 per terabyte of user data, DATAllegro P2(TM), DATAllegro P5(TM) and DATAllegro C25(TM) have set a new standard in data warehouse price/performance. Based in Aliso Viejo, California, DATAllegro delivers a fast, flexible and affordable solution that allows a company's data to grow at the pace of its business. For more information on DATAllegro go to www.DATAllegro.com.

DATAllegro, DATAllegro P2, DATAllegro P5, DATAllegro C25, DATAllegro P2e DATAllegro P5e and DATAllegro C25e are Trademarks of DATAllegro, Inc. All other trademarks, trade names, service marks, and logos are the property of their respective owners.

Source: Business Wire

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