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SQN Banking Systems Integrates Identify Software's AppSight Black Box Technology into Signature Verification Systems; Problem Resolution Software Improves Quality, Increases System Availability

Posted on: Tuesday, 15 November 2005, 09:00 CST

SQN Banking Systems, a leading provider of integrated fraud detection and process improvement products for the financial industry, and Identify(R) Software (New York), the leading provider of application problem resolution software, announced that SQN Banking Systems selected Identify's AppSight(TM) Black Box software to improve its software quality assurance process and proactively resolve technical issues.

SQN Banking Systems is using AppSight to triage and quickly fix problems in its signature verification system. By facilitating remote customer service access for SQN Banking Systems' IT professionals, AppSight has reduced the amount of travel to client sites and enabled same-day service.

"Our customers trust us to keep their check fraud technology running, because without it, they could accept a fraudulent check and therefore incur losses," said Joe Uhland, Jr., president of SQN Banking Systems. "Every second counts, and using AppSight Black Box substantially decreases the amount of time necessary to identify and fix any difficulty within the system."

Sewell, N.J.-based Gloucester County Federal Savings Bank, a community bank holding $300 million in assets at five branches, values SQN Banking Systems' fast response time. "We have an excellent working relationship with SQN Banking Systems," said Tim Hand, executive vice president for Gloucester County Federal Savings Bank. "They are highly qualified technical people, and if there's a technical issue, which is rare, they respond and repair it very quickly."

AppSight uses patented Black Box software technology to monitor application execution and capture a synchronized, real-time log of user actions, system events, performance metrics, configuration data, and code execution flow - much like the "black box" flight recorder on an aircraft captures a real-time record of a flight. Instead of having to recreate the customer's environment and reproduce the problem in order to resolve it, SQN Banking Systems' IT team can replay and analyze the AppSight Black Box log to quickly pinpoint the root cause of all kinds of application problems, whether related to performance, configuration issues, user mistakes, or code errors--thus eliminating up to 70 percent of the cycle time traditionally consumed by root cause analysis.

"Resolving unforeseen application problems quickly is crucial, especially in the financial industry," said Yochi Slonim, CEO of Identify Software. "Identify's AppSight Black Box technology adds tremendous value by automating and accelerating the problem resolution process, resulting in less system down time and better customer service levels."

About SQN Banking Systems

For more than 20 years, SQN Banking Systems has provided integrated fraud detection and process improvement products for the financial industry, meeting the needs of financial institutions of all sizes. The SENTRY suite of products includes software to streamline exception item processing, check and deposit fraud detection, signature comparison and display, and safe deposit automation. The solutions run in both PC-based and host applications. More than 500 SQN customers have improved their earnings and reduced check fraud losses by as much as 84 percent with SENTRY. For more information, visit SQN's Web site at www.sqnbankingsystems.com.

About Identify Software

Identify is the leader in application problem resolution software, helping hundreds of enterprises and software vendors speed application delivery, increase application quality, performance, and availability, and reduce application support costs. The company's AppSight Application Problem Resolution System leverages patented Black Box Application Flight Recorder technology to capture, communicate, and determine the root cause of application problems, thereby dramatically accelerating problem resolution processes across the application lifecycle. Founded in 1996, Identify is a global organization, with operational headquarters in New York and offices throughout the U.S., Europe, and Asia Pacific. For more information about Identify, please visit www.identify.com or call 800-364-5467.

Identify is a registered trademark and AppSight is a trademark of Identify Software. All other trade names are the property of their respective owners.

Source: Business Wire

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