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HiWired Offers ''Gift of Tech Support'' for Consumers Facing Frustrations of Digital Devices This Holiday Season

Posted on: Thursday, 17 November 2005, 12:00 CST

HiWired

Gift Card for Home Tech Support Eases Product Set-Up and PC Integration for Cell/Smart Phones, MP3 Players, Digital Cameras and Home Networks

Analyst Firm Anticipates Looming Consumer Need For Technical Support For First "Converged Christmas"

The most welcome gift this holiday season might not be the latest digital device, but instead, a helping hand for those consumers facing the challenge of setting up these products and integrating them with their personal computers and other technology in the home.

This holiday season, HiWired, an emerging leader in remote technology management services for the home and small office, is introducing a selection of gift cards so that consumers can give the gift of "guaranteed set-up" and "tech troubleshooting" to their friends and family. HiWired offers a number of services designed to help consumers enjoy their technology by assuring that new products are set up and working properly.

These HiWired services -- all focused on proper setup and integration with a consumer's PC -- include packages such as "Cell Phone Integration Assurance,""Music and Photo Starter Kit," and "Fast and Easy Wireless Network Install." HiWired provides support remotely, enabling consumers to pick up a phone, and quickly get the assistance they need with set-up and integration, overcoming often complex technology issues that otherwise could result in a great deal of frustration this holiday season.

HiWired supports the complete range of today's most popular personal technology including PCs, cell/smart phones, iPods, MP3 players, digital cameras, camera phones, wireless networks and other new-to-market devices. The service also solves integration issues, enabling consumers to use products such as cell and smart phones with other state-of-the-art electronic devices and Internet-based technologies for purposes such as emailing, music downloads, video and more. HiWired provides this assistance remotely, via phone, making the process immediate, efficient and affordable.

"With the extraordinary number of digital products becoming part of our home networks, this holiday season promises to be the first 'converged Christmas,'" said Singu Srinivas, founder and president of HiWired. "In the past, parents would work throughout the night assembling gifts, but now the challenge becomes making these digital products work together once the gifts are opened - and HiWired is stepping up to address this need."

"We are seeing a tremendous increase in the number of personal technology users and new digital devices for the home, and it stands to reason that consumers - and gift-givers -- want to be able to make the most of these investments," said Yuanzhe Cai, senior analyst and director of Broadband & Gaming with Parks Associates, a market research firm focused on digital products and services. "A gift of technical support makes great sense by helping to eliminate the potential for frustration during the holidays."

HiWired gift cards are available now in $30, $40 and $60 increments and can be purchased online at www.HiWired.com or by calling 866-585-3764. For every five $30 gift cards purchased, HiWired provides a sixth gift card for free. HiWired accepts all major credit cards and gift cards can be sent to the purchaser or recipient.

A variety of Single Incident and Ongoing Support Packages are available starting at $30 and including modestly-priced ongoing support beginning at $15 per month. Popular single incident options include the "Cell Phone Integration Assurance" setup package which guarantees setup and integration of a new cell/smart phone including email, address book, accessory connections, and installation of software, all for $40. Popular ongoing support options include the "Worry Free PC" package, providing complete security protection including automatic data backup, remote desktop management, and 1 call per month to 'Live' tech support, available for only $30 per month.

Established in 2004, HiWired has quickly emerged as one of the fastest growing nationwide services offering remote technology management for a full range of personal tech products. HiWired uses advanced automation technology to help consumers and small businesses install, manage and upgrade all their in-home technology -- going well beyond their PC to protect networks and data, keeping precious digital photos, financial records, music and now cell phones safe and connected.

About HiWired

Founded in 2004, HiWired delivers remote technology management solutions to customers leveraging state of the art Internet-based technology. HiWired helps people install, integrate, secure, maintain and upgrade all brands and platforms of in-home and small office technology, including PCs, peripherals, wireless networks and all hardware and software. For more information on HiWired, please visit www.HiWired.com.

Source: Business Wire

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